Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 70,175 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 70,175 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

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“Simple easy to use website, fantastic service, saved myself £80 on my home insurance 👌”

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Posted 9 months ago

“Glad I used this service”

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Posted 9 months ago

“Website easy to use, search threw up quite a number of companies I had never heard of but I did manage to get a quote I was happy with. Tried a number of comparison sites and all had different prices with the same companies and same cover levels, so its still worth shopping around if you have the time and inclination.”

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Posted 9 months ago

“Picked company from list compared with others listed. Choose, paid, done. Quick and easy.”

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Posted 9 months ago

“Good rates and range of companies to choose from. Saved £s.”

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Posted 9 months ago

“Brilliant app”

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Posted 9 months ago

“Quite easy to use”

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Posted 9 months ago

“Website easy to use and very competitive prices.”

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Posted 9 months ago

“Systems work well and prices competitive”

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Posted 9 months ago

“Easy to sort”

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Posted 9 months ago

“Quick and easy to check and buy home insurance using Confused.com.”

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Posted 9 months ago

“Your system is good for getting prices for comparison. The problem with the system is that the insurance can only be done online. I have been checking your information on line for Tina Merchant who unfortunately is blind and can not see to do online operations. When making enquiries with the insurance companies given by your system she has been told that the insurance has to be done online. To insure by phone she gets directed elsewhere and the quotations are at least double that quoted on your system. This is almost like discrimination against those with visual impairment. Indeed most operations are now done online and visually impaired people don’t seem to have any contact unless penalised on prices. I realise this is not directly related to your operation but I feel that it needs to be pointed out as an issue.”

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Posted 9 months ago

Hello Tina, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover and we appreciate you sharing your feedback. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. The system is designed to be completed online as we are a comparison website but I appreciate that is not always possible for all users and apologise for any inconvenience you've encountered. Whilst not directly offered by Confused.com I believe there is software available that would make the process easier for customers with visual impairments and it is possible in many cases to purchase directly with the insurer via the phone, they would just need the quote reference number provided on Confused.com to match the quote details. A quote reference can be obtained on the results page by selecting 'More info'. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 9 months ago

“Easy to follow.”

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Posted 9 months ago

“Easy to use, saved me a few hundred pounds on my insurance.”

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Posted 9 months ago

“Great options easy to use”

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Posted 9 months ago

“Easy to arrange”

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Posted 9 months ago

“Cheaper home insurance than last year so, happy Confused.com had it available on their search results.”

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Posted 9 months ago

“Useful information”

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Posted 9 months ago

“I hadn’t started looking until I received a mail from Confused.com. Good job I did as I was sent my renewal notice the same day. Saved over 30% but using Confused.com for my house and contents insurance. Thank you!”

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Posted 9 months ago

“Really easy to use and get a number of choices of the best deals”

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Posted 9 months ago

Confused.com - Home Insurance is rated 4.6 based on 70,175 reviews