Name: Confused.com - Home Insurance
Rating: 4.57

“All a big con really”

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I am still waiting to hear from my chosen company who quoted me.”

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Posted 1 year ago

Hello Loraine, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“More expensive than automatic renewal - first time I've experienced it!”

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Posted 1 year ago

Hello Andrew, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“Way too expensive”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 year ago

“The quote I received from Confused was masasively different to that resceived from the company on identical data. he difference was approximately 200+ to 600+ pounds. Yes there were slight differences in the data; for example Confused was looking at 5 or 7 years past claims whilst the company was looking at 3 years but this difference should have closed the difference. Confused page was suddenly deleted with no warning.”

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Posted 1 year ago

Hello David, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“Price must be competitive”

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Posted 1 year ago

Thank you for leaving your review. I'm sorry if the prices you received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“Prices seem expensive”

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Posted 1 year ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“The quotes received did not take into account that some of the roof was flat even though this was clear from the criteria supplied. It was also not possible to show that some walls are stone and others are brick. This is a shame otherwise would have been very useful.”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. I’m sorry to hear you had this issue. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 1 year ago

“Hard to find the cheap insurance”

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Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 year ago

“This will not be the price you pay, home protect Please add the things that normal people want from ins into the premium and not exclude to draw people in then add not impressed”

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Posted 1 year ago

Hello David, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I was sent an email saying I would get a £20 reward to using confused.com to provide home insurance. I used them for both home and contents, however no follow up or reward to be seen. Other than this it has been good experience. Pet hate of mine to overpromise and underdeliver, which is clearly a case of.”

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Posted 1 year ago

Hello Richard, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Ka, Confused.com Representative

Posted 1 year ago

“Found it difficult to get in to my account gave up after 3 attempts I'm not very good with computers”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Home insurance was quoted at one price and went up 20% before any acceptance”

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Posted 1 year ago

Hello Michael, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Michael. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 1 year ago

“never had any quotes come through”

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Posted 1 year ago

Hello Trevor, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“They advertise on the cash back site ‘Topcashback’ offering £35 cash back on new home and contents policy but don’t pay out. If you claim a reward (Halfords voucher/car wash voucher etc) they don’t pay or if you get a quote from Confused. Obviously you’re gonna get quotes from the comparison sites!”

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Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. The Topcashback offer is not available in conjunction with any other promotions or offers. If you have claimed a Confused.com reward, only the reward would be provided. If you’d like to contact us, please email communications@confused.com with details of your claim our team will be happy to help. Corey, Confused.com Representative

Posted 1 year ago

“Afternoon providing all details and receiving the cheapest quote, none of them would honour the quote the their website was visited. This is not the first time it has happened and is most frustrating”

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Posted 1 year ago

Hello Paul, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“Couldn’t get on to company I chose”

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Posted 1 year ago

Hello Margaret, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Margaret. Kath, Confused.com Representative

Posted 1 year ago

“Cannot make payment due to "technical difficulties" online. 12 attempts over 3 days ended in failure. Calling the landlines to pay was just as bad, poor quality connection and was told to ring back as they were having technical issues- for 3 days?”

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Posted 1 year ago

Hello Alan, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? We look forward to hearing from you. Kath, Confused.com Representative

Posted 1 year ago

“I tried several times to buy the insurance but Confused were unable to put me to the correct page. sky advised it was an issue and to buy directly from the Sky App.”

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Posted 1 year ago

Hello Julie, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear of the issues you experienced and we thank you for raising this with us. If you need any further assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Kath, Confused.com Representative

Posted 1 year ago

“Using confused was straightforward but every time I tried to set policy up especially with sky it would not let me go any further and kept saying tech fault. So have gone with compare the market”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. For future reference, we’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Kath, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews