Name: Confused.com - Home Insurance
Rating: 4.57

“Waste of time”

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“The provider needed additional information and this bumped the price quoted by 50%. What's the point of using confused! I certainly am.”

Helpful Report

Posted 1 year ago

Hello Anthony, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Anthony. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“Not as useful as expected.”

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Posted 1 year ago

Hello Minyan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Didn't find a cheaper quote than my renewal price”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 year ago

“Once I selected the insurer of my choice my quote was not found on their site and I was required to log into the sites directly and fill in the information all over again. Also on the sites I was not given the amounts that were shown on confused.com....all in all a complete waste of time and energy and false advertising”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Lauren, Confused.com Representative

Posted 1 year ago

“Good deals can’t access free gifts. Tried contacting them no reply . Not given enough info .”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward and have not heard back from us. If you contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to look into any issues you are facing. I hope this helps! Lauren, Confused.com Representative

Posted 1 year ago

“OUR PRICES are too high”

Helpful Report

Posted 1 year ago

Hello Colin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 year ago

“I was disappointed to discover my free recipe box with Hello Fresh wasn't free. I therefore feel I have been cheated and will not go for this so called free gift. If I can change this I would.”

Helpful Report

Posted 1 year ago

Hello Paul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“I am trying to get home lnsurance but keep hitting a brick wall. They say password is wrong I ask to get link to change it and nothing comes”

Helpful Report

Posted 1 year ago

Hello Ken, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“As a company you are arrogant and contemptuous, you do not list telephone numbers and your suppliers ( M and S Bank) lists two telephone numbers which are no longer used, hence they could stick their policy up their arce.”

Helpful Report

Posted 1 year ago

Hello John, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Wasn’t very pleased with the repetitive questions after completing them online then having to repeat when referred to the insurance company. Only to be told my property wasn’t suitable for the type of insurance I was requesting. This should have be made clear after answering the questions initially. Confused should of only offered companies that are able to offer insurance otherwise what’s the point in asking the questions.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com? I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 year ago

“I selected One Call and paid £193.97. The policy document that came up had CANCELLED written across it and the dates were one year old. I tried to contact One Call on each of 4 telephone numbers. Every one was no longer in use. I then tried to use the3 chat boxes. Not one of them was active. I informed my bank that i thought I I had been scammed. They reimbursed my money and said they would investigate. I also sent 2 emails to One Call; no reply came.”

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Posted 1 year ago

Hello Dennis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“When looking for my insurance, the results were confusing.”

Helpful Report

Posted 1 year ago

Hello Andrew, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“I tried to set up a home insurance policy, but when I chose one I was not given an option to pay directly in full. Every time I was forced to enter bank details for a direct debit payment. I will not be using your service again.”

Helpful Report

Posted 1 year ago

Hello Margaret, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Corey, Confused.com Representative

Posted 1 year ago

“The offer from Tesco was unavailable to me! No reason given and always still on your list as the cheapest. I contacted my existing insurer and got a better deal than you could! I guess your service is just confusing. Very well named though as it left me thoroughly confused Ha ha!!”

Helpful Report

Posted 1 year ago

Hello Bernard, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“Tried to get home insurance on line as a previous registered customer, absolute nightmare, not got time to faff about, got a great deal from Saga over three years fixed price 😉”

Helpful Report

Posted 1 year ago

Hello Joseph, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“prices are still too high”

Helpful Report

Posted 1 year ago

Hello Yvonne, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 year ago

“The cheapest tesco building insurance wouldn't work when going via confused.com (kept saying sorry we couldn't offer you this product right now) but it worked fine when going direct from tesco bank homepage and quotes worked out the same”

Helpful Report

Posted 1 year ago

Hello Azizul, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Couldn't buy the insurance I wanted to. Internet company so no telephone number, also no email address. 😢”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“I find the app confusing because it’s not structured to allow you to easily compare last years quotes with this years. Often prices have changed dramatically”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews