Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“Gave wrong information to insurance company so cost over £27 more. Didn't realise until checking documents with Aviva.Not happy. Also seem slow to give rewards.”
Hi George,
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
I have reviewed your account and I can see you submitted your reward claim 18-03-2026
It can take up to 14 working days for this to show as available on your Confused.com app.
If you have not received your reward after this time, you can contact our rewards team via their contact form: https://rewards.confused.com/choose/faqs
Ka, Confused.com Representative
“one of your staff called Jeff was very very helpful with a problem I had my house was on the heading but a different house number on the certificate A Gentleman and very helping”
