“Good communication with pricing from insurers and good prices, one of which I have taken up. I am a little concerned that having renewed my insurance through confused.com I am still receiving prices to renew my insurance.”
Hello Andrew,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“Data collection was easy and clear to follow. Quotes from a range of providers, and comparison function very useful. Tranfer to insurance provider seamless”
“Confused were the first to remind me of my impending Home Insurance expiration and they provided quotes straight away, one of which I went with after a minor tweak to take into account an amendment to contents.”
“Good choice of insurers and a good selection of prices all with reputable companies, and with a shopping vouchers and a free coffee every month if you choose one of the policies”
“I always check the offers on confused.com when buying my home and contents insurance. This year and last year, I renewed with my current insurer but got better deals because I found better offers from them on confused.com”
“Send to my insurance the wrong year build . As my broker I relay on them to know this information especialy as i just exchanged and did not know the full history of our house. Coming from the USA this would have never happend there. So i expected thw samentypenof service here”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
