“Good choice of insurers and a good selection of prices all with reputable companies, and with a shopping vouchers and a free coffee every month if you choose one of the policies”
“I always check the offers on confused.com when buying my home and contents insurance. This year and last year, I renewed with my current insurer but got better deals because I found better offers from them on confused.com”
“Send to my insurance the wrong year build . As my broker I relay on them to know this information especialy as i just exchanged and did not know the full history of our house. Coming from the USA this would have never happend there. So i expected thw samentypenof service here”
Thanks for leaving your review.
We’re very sorry to hear that your quote details were incorrect when you reached the insurers site; this is definitely not the experience we want for you.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Jess, Confused.com Representative
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
“Used before, good tool to research insurance prices, stores previous searches to make ongoing checks easier. Got me a good deal this year. Now waiting for the confused bonus gift for using the site.”
“I struggled with setting up the new policy, payment would not go through and other issues too. I was not sure if this was because I used your site or an issue with the insurance provider. I wasn't even sure if you knew I had taken out a policy at first. It just wasn't as smooth as with other comparison sites.
Anyway, the insurance company rang me and are sending me £30 compensation for the difficulties I experienced which were very frustrating and time consuming.
Also I have been on your app and can see you know I took out the policy and am awaiting my reward, thank you.”
“I find Confused,com very easy to use and worthwhile financially. Many insurance companies put prices up substantially posibly doubling or more the previous year’s premium and people pay out of apathy because they haven’t inquired about other options. Confused.com does all the hard work. It’s really good. Great in fact, I saved well over £100.”
