Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,451 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,451 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use, once I signed in, my details were there agin I just needed to update which saved a lot of time. My only gripe, which is probably nothing to do with confused.com, when I followed the link to the provider, in this case, Hastings, I could not proceed with taking up the policy? Even tried re-entering my details on their site, got same error message, only option was to telephone! I had no desire to spend half an hour on the phone, going through all the stuff I had already been through online, ( several times at different times of day), only to be told a different price to the one on your site! So I went direct to my employ for insurance, had to pay more, but no messing about! Please inform Hastings they have lost a customer and if I were you I would stop having them on your site if they can't sort their systems out !!!”

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Posted 10 months ago

“Worked OK but not the cheapest I have found”

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Posted 10 months ago

“it was quite easy to complete the home insurance through the internet however when i telephoned MBNA I found it very difficult to understand the English accent as the person was from India”

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Posted 10 months ago

“Thay did not really help me”

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Posted 10 months ago

“It was difficult to get accurate information on detail of the policy from the website. I searched for extended holiday cover but the devil is in the detail. Was quoted one price after talking to agent, only to find two hours later when went to pay it actually was not available because the insurer had withdrawn product.”

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Posted 10 months ago

“Home insurance is a minefield I used various comparison sites and tried to go to direct line . Home insurance was best price on confused . But landlord wasn’t ….. no it was £110 extra a year for very basic on buildings 2 bed eot landlord…. over build and contents 4 bed detached bld and on contents… mad …. So expensive no extras at all”

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Posted 10 months ago

“I found it difficult to navigate the system”

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Posted 10 months ago

“Total frustration trying to purchase Hastings Premier insurance! The contact staff appear to be on the other side of the world or so it sounded as the Phone connection was dreadful. After the third attempt to purchase the insurance I gave up because the latest contact person couldn’t trace on their system details I had Provided to the previous contact people and requested all details to be sent again at that I told them to forget it.”

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Posted 10 months ago

“Policy Expert website failed to take payment.”

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Posted 10 months ago

“I find it quite annoying when I make a minor adjustment to any quote that price is automatically increased ? When I am quoted in the region of £260 and end up paying over £300. I suspect AI is involved ? I also find it disappointing that when allowing you access to my personal info that Anonymous doesn't mean that!...Lets just have a straight forward quote without the games please!”

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Posted 10 months ago

“While it was easy to use.. the results showed products that did not include the "extras" I had requested.. and when I was taken to the sellers website, I had to add these back and the price shot up. This just wasted my time and it also seemed like a Ryanair trick, where you end up paying more than the original quote. I did find insurance from another company that was as "advertised"”

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Posted 10 months ago

“i was not aware i have purchased any insurance, i was only comparing prices. RobertSMITH”

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Posted 10 months ago

“Think u got it wrong we didnt buy from sky in the end!!”

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Posted 10 months ago

“Frustrating that specific items ie 2 electric bikes are not reflected in the quotes you have and therefore all have to be checked and quotes subsequently increased”

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Posted 10 months ago

“Okokokokokokokokokok”

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Posted 10 months ago

“comprehensive and quick response BUT constant reminders were unnessary and devalued the professionality of your service”

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Posted 11 months ago

“The quotes generated were competitive but when I clicked on the link to the company I got an error screen so couldn't purchase the product.”

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Posted 11 months ago

“Got better deal through broker”

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Posted 11 months ago

“Found it confusing. Why show cheapest when doesn’t include flooding.”

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Posted 11 months ago

“Did what it should, well”

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Posted 11 months ago

Confused.com - Home Insurance is rated 4.6 based on 61,451 reviews