Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,452 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,452 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't want to change but the 60% rise is a lot out of our pension £213 to £350, is a bit much to think about. but you have always been alright in the past, and have good people to inter change with”

Helpful Report

Posted 11 months ago

“I found a really good quote through confided.com. The insurance company is Quotmehappy. In order to pay I need to log onto their website. It has locked me out for no apparent reason. I have contacted them with no success. Certainly haven’t quoted me happy.”

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Posted 11 months ago

“Went on Quotezone and got a much better deal and took out the insurance. Confused.Com is no longer cheap”

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Posted 11 months ago

“link to buy wouldnt work tried various tried”

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Posted 11 months ago

“Renewal quote comes in with a month to go. Up £80 from last year. 10mins on Confused & a like for like quote is found ay only a few quid more than last year. Just a shame we have jump ship so often but at least confused makes it easy.”

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Posted 11 months ago

“Quick response and not too much information required”

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Posted 11 months ago

“It has all your needs.cheaper than other sites.👍”

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Posted 11 months ago

“All insurance are making it difficult to get quote that is fair and straight forward. You guys help in many ways to get cheap quote so well done for saving me time. Your rewards are really appreciated”

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Posted 11 months ago

“I had to fill in the online form several times before it was accepted.”

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Posted 11 months ago

“Cover too expensive compared to other comparators and sites.”

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Posted 11 months ago

“good but found it difficult to go backwards to change input”

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Posted 11 months ago

“No thank you.”

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Posted 11 months ago

“Good comparison site with competitive quotes”

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Posted 11 months ago

“Unfortunately some of the questions are too vague and when I followed up on the quotes the insurance companies increased their rates. In the end I stayed with my current insurance company.”

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Posted 11 months ago

“Didnt take the cheapest quote! What really annoyed me though was the closer it got to renewal date the more expensive the quotes got!!”

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Posted 11 months ago

“i am definitely not IT literate so I had to get someone to help and I gave him the information. Sometimes it would not let you change the information easily.”

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Posted 11 months ago

“I eventually found a good quote from a highly rated by Which? Insurer. But I was horrified to see many quotes including from Ageas from insurers rated the worst home insurance providers: Aegas last autumn offering the worst customer service and the highest proportion of complaints upheld by the ombudsman - clearly in the business of claim avoidance. I expect Confused.com to have some standards and values as well as getting low prices, and these should be shown in listings.”

Helpful Report

Posted 11 months ago

“Searching for quotes was fine, as was chosing the com0an83s I was interested in. However, when I switched to the company's website, the quote I received on Confused.com was not fully represented on Aviga's website. I needed to answer questions I had already answered on Confused.com and the actual cost was higher than the quote. This rather negated some of the benefit of using confused.com”

Helpful Report

Posted 11 months ago

“I was given quote details on the Confused.com site relating to Policy Expert Gold cover which showed Excess of £250 for both Building and Contents. However, when purchasing that same cover, the paperwork from Policy Expert showed £350 Excess for each. I contacted them where they said it was a 'fault' of your site and we should approach you. Policy Expert indicated there would be an additional premium of £25 if we wished to reduce the Excess amounts, so not very happy.”

Helpful Report

Posted 11 months ago

“I went on site for house insurance and couldn't fine how to change my requirements so gave up”

Helpful Report

Posted 11 months ago

Confused.com - Home Insurance is rated 4.6 based on 61,452 reviews