Name: Confused.com - Home Insurance
Rating: 4.57

“DID NOT FIND ANY GOOD DEAL !”

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 year ago

“Changed within days. Greedy misleading company”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Jess, Confused.com Representative

Posted 1 year ago

“Thank you.”

Helpful Report

Posted 1 year ago

Thank you very much for leaving us a great review, Mahmuda. We highly appreciate your feedback. We hope to see you again soon! Jess, Confused.com Representative

Posted 1 year ago

“You identify insurance options but do not identify how to purchase. You also need a degree in Quantum physics to negotiate a password”

Helpful Report

Posted 1 year ago

Hello Graham, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you, Graham. Jess, Confused.com Representative

Posted 1 year ago

“5 times, 5, 5 times I tried to complete an insurance quote through Confused.com and every one failed. There is absolutely no reason for this, I'm switching from one provider to the next, as I have, on occasion, for the past 30 years, always looking for the best deal. Never have so much trouble in reaching the end of the quote and completing the deal. I still don't have a new insurance provider so I'm going elsewhere.”

Helpful Report

Posted 1 year ago

Hello Meg, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. Please note, some insurance sites has noted on their site, as follows 'Due to the mass global IT outage. We'll be back as soon as we can.' I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“They took moneyout of my account but they didn't return it”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“Result prices do not reflect what we asked for”

Helpful Report

Posted 1 year ago

Hello Valerie, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 1 year ago

“system would allow me to. pay- really. annoying when travel;ling.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“I wasted time with this, it seemed to find a much cheaper policy than my renewal but when I clicked on this and filled in yet more boxes and a good price was offered a footnote said NO FLOOD INSURANCE INCLUDED! In your list of prices flood insurance should be mentioned.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Tried to buy a policy from Quote me Happy. However their website was not working & therefore unable to complete the transaction.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“I was confused!”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“You did Confuse me, I insured my home and contents with one of your recommended providers and then one call contacted me to say my insurance is not due for renewal until September so thanks for that!”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“was quick and easy to swop insurance”

Helpful Report

Posted 1 year ago

Thank you very much for leaving us a review Susan. We highly appreciate your feedback. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. We hope to see you again soon! Alicia, Confused.com Representative

Posted 1 year ago

“disorganized”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“The customer happiness center in your branch in Al Ain mall is always unmanned whenever I visit. Today I wanted to speak to the GM, and waited for 25 min before a senior manager came to see me. During these 25 minutes I ask 3 different people to call me the GM. I raised this issue of leaving the customer happiness center unmanned with the management then more than 1 year ago and was promised then to address the problem. During the last year I visited Al Ain mall branch repeatedly and always see this center unmanned. Is this what you call customer service or “happiness””

Helpful Report

Posted 1 year ago

“I would not recommend as ..it has changed entirely..you used to be able to actually speak to a person..not have to go online..for us 'older' group this is not always a good experience..it was before a site that went out of its way to help you.. sorry..but that is how I feel..the staff were always friendly and helpful.”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Tried to charge me £42 more to give me £42 cash back. Thats dishonest”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“I contacted you regards you using my deceased husbands name on the App I had just installed , I was told someone would contact me & I’ve heard nothing , this was very upsetting for me Barbara Greatbatch”

Helpful Report

Posted 1 year ago

Hello Barbara, Thank you for leaving your review. I’m very sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“All went well and thereafter it would not allow me to proceed, so tried 4 times starting over a waste of my time”

Helpful Report

Posted 1 year ago

Hello Terrance, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 year ago

“It started a bonus if we took out our insurance through your site but nothing to follow through”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews