Name: Confused.com - Home Insurance
Rating: 4.57

“Asked for monthly payments them got all the way through and insurance only did one off payment”

Posted 1 year ago

Hello Kelly, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“It serves a purpose”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“I went to Confused.com via topcashback and did everything right but Confused.com refused the cashback claim within hours. A scam.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Can you get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Quote provided from all accurate info put into system When contacted best quote provider , a revised quote of more than double given”

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Posted 1 year ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 year ago

“Bought home insurance via a cashback site. Confused tracked it as a car insurance purchase and declined the cashback. Confused a very appropriate name !!! Being asked to review a purchase that they say I haven't bought-- so where has my money gone?”

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Posted 1 year ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance from ourselves, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“If I edit it paid no attention to my request very frustrating.”

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Posted 1 year ago

Hello Ian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance from ourselves, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“Went through top cashback, you rejected cashback (assume because you offer rewards which I did not claim) . Hence cancelled policy and got cashback via one of your competitors”

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Posted 1 year ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance from ourselves, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“Unreasonable interaction with customer service- suggested I had to pay more to cancel my policy than to keep it!!!”

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Posted 1 year ago

Hello William, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. As we do not administer your policy, we would advise to contact your insurer if you would like to discuss this further. If you need assistance from ourselves, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

“Quotes provided were not suitable for my needs”

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Posted 1 year ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I can see our customer service team have already responded to your query via email. I hope we were able to resolve the issue. If you need any further assistance, you can get back in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“GET YOUR FACTS RIGHT I HAVE NOT RECENTLY BOUGHT HOME INSURANCE FROM YOU”

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Posted 1 year ago

Hello Robert, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“To expensive no good insurer was mentioned .”

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Posted 1 year ago

Hello Jutta, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 year ago

“I have only got quotes for insurance and have not yet purchased the insurance policy.”

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Posted 1 year ago

Hello Drew, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“time wasters”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 year ago

“Hastings said they couldn’t give me the insurance you advertised,”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Very disappointed as bought insurance and applied for reward and didn't get it. So very annoyed too”

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Posted 1 year ago

Hello Rosie, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 1 year ago

“dissapointed”

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Posted 1 year ago

Hello Ian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 year ago

“Terrible, tried on numerous occassions to get on to MBNA site. Page goes blank as soon as i proceed.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“Bought this home insurance so I could get rewards was sold the home insurance but when I tried to claim reward doesn't recognise my postcode and when contacted Confused no reply no response not happy at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review and I am sorry for the issue you have faced. If you are having issues claiming your reward, please visit the Confused.com Rewards section of our website and complete the contact form. I hope this helps! Lauren, Confused.com Representative

Posted 1 year ago

“This confused.com actually confused customers, l choose a lnsurance company for home insurance, and l also bought the insurance, when I called to inform them that an information need to be update, the agent change me more money, l explained that this not my mistake the confused.com confused me,why put wrong information? After long conversation I requested to cancel my insurance. I was really not happy. Hope in future the confused.com do not save wrong information and confused customers. Thanks in advance for looking into this issues.”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 year ago

“Its to confusing and when your about to finish it takes you back to beginning got no time for this go direct its easier”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews