Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 61,978 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 61,978 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found after purchased ~ 20% cheaper going direct”

Helpful Report

Posted 6 years ago

“Rubbish.One hour getting a quote and when you go to pay it wont let you do it online and get the £30 cashback.Admiral forces you to call them and you then wont get the money.A total con, would never use again.”

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Posted 6 years ago

Hi Charlotte, Thanks for your feedback and I'm very sorry to hear you've had trouble when using Confused.com. We would like to understand what has happened and investigate this on your behalf. Please can you email communications@confused.com with your details. Thanks.

Posted 6 years ago

“Confused! Too many comparison sites with too many similar results. Using an experienced broker sorted it all out.”

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Posted 6 years ago

“Very misleading - results show a different company to that which you are then redirected to (and I don't mean underwriters). THIS means that you are unable to research / undertake a proper review of the company you are purchasing from.”

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Posted 6 years ago

Hi Mohammed, I'm very sorry to hear of the experience received after using Confused.com. So we are able to investigate, please email communications@confused.com with your feedback so our customer support team are able to assist you. Thank you.

Posted 6 years ago

“I put in all my details. Found the best product for me. Then your quote could not be found by my chosen company. Waste of time.”

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Posted 6 years ago

“Waste of time”

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Posted 6 years ago

“Selected insurer then tried to apply a lot of conditions it had not notified in the quote. A thoroughly dismal experience and a complete waste of my time.”

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Posted 6 years ago

Hello, Thank you for your review. I am very sorry to hear that you had a negative experience when using the website. If you would like to provide us with more information, please email us at Communications@Confused.com Apologies for any inconvenience caused.

Posted 6 years ago

“Wanted to buy it your i t system messed up”

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Posted 6 years ago

Hello Angie, I am sorry to hear that you are having trouble purchasing. Please email our customer support team at Communications@Confused.com, and they will be happy to advise you on how to purchase your policy. I hope this helps.

Posted 6 years ago

“Confused recommended an insurer with a higher premium than existing insurer LVE who was recommended by Confused last year. LVE's quote was only discovered later and had to be cancelled.”

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Posted 6 years ago

“Not worth it at all”

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Posted 6 years ago

“Price didn't match when transferred to Halifax website”

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Posted 6 years ago

Hello, Thank you for your review. I am very sorry to hear that the price did not match on the provider’s website. In order for us to investigate this for you, can you please email Communications@Confused.com, with further information? I would like to apologise for the inconvenience caused.

Posted 6 years ago

“Since I used confused.com I have been bombarded with nuisance calls. I ticked the box to say NOT be contacted by phone, yet I have had over a dozen in the immediate days after using the site. Prior to this I had not had any such unsolicited calls.”

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Posted 6 years ago

Hello, Thank you for your review. I am very sorry this has happened to you and would like to investigate this for you, can you please email communications@confused.com? I look forward to your email and I am sorry for any inconvenience caused. Ruby (Confused.com Representative)

Posted 6 years ago

“Were told we would receive Texaco fuel vouchers, used site twice in last 3 weeks to purchase both home and car insurance, no vouchers forthcoming”

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Posted 6 years ago

“I used Confused.com via TopCashBack as it promised to reward me with £30 if I took out one of their partners policies straight away, which I did, but I’ve never had the reward :( Will use another website next year.”

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Posted 6 years ago

Hello Sarah, Thank you for your review. I am sorry to hear that you have not received your cashback. In order for us to investigate this for you, can you please email our customer support team at Communications@Confused.com? Thank you for your patience.

Posted 6 years ago

“I thought i was dealing with U switch so became confused”

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Posted 6 years ago

“I did try paying money by my credit card more than 3-4 times. You deny receiving every transaction also your helpline does not work, so I did not get any help.”

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Posted 6 years ago

“Many a times purchased from here no problem. This time number of attempts no success for payment. House insurance therefore not as cheap as u could of got. Not happy at all”

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Posted 6 years ago

“Purchased home insurance via nectar. Didn't receive nectar points.”

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Posted 6 years ago

“I spent a long time giving my detailsto receive a quote Admiral which I accepted. I gave my bank details which were acceptable but when I pressed the final I was told that there was a problem and I was not covered. I had to phone, give all my details again and received a quote that was 50% more than the quote I received online.”

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Posted 6 years ago

“Quotes did not save even though i had an email with them on.”

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Posted 6 years ago

Hello Jennie, Thank you for your review. I am sorry to hear that your quotes have not saved. If you would like us to look into this, please can you send us an email at Communications@Confused.com. I am sorry for any inconvenience caused. Rhodri (Confused.com Representative)

Posted 6 years ago

Confused.com - Home Insurance is rated 4.6 based on 61,978 reviews