Hell,
Thank you for leaving your review.
I can see you claimed your Confused.com reward on 17/10/2025 and our rewards team issued your reward on 28-10-2025.
As stated when making a reward claim it can take up to 14 working days for your Confused.com reward to arrive.
I hope this helps!
Dan, Confused.com Representative
Hello Colin,
Thank you for leaving your review.
I'm sorry to hear you were having trouble with your rewards.
I can see that my colleague has reached out to you directly to resolve this on 28/10/2025.
You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive.
I hope this helps!
Dan, Confused.com Representative
“I think that the explanations of answers could be better: i.e. External walls - so my walls are built of brick but covered in cement, from ground up. What is meant - GoCompare added photos - could you and GoComare add photos of cement?
Number of rooms is confusing too - I assume it is to get a rough sq.m. of house for building costs if it should be destroyed. But what is meant by a room? GoCompare is better at this - go look. As there are dire warnings about not giving truthful info it is so stressing. I am not a builder - is the flat roof on the extension only 10% of roof space? I live next to a man-made lake - on a sloping drive down to road surrounding it. I know it is a low flood risk area”
Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
