Confused.com - Home Insurance Reviews

Name: Confused.com - Home Insurance
Rating: 4.57

4.6 Rating 68,680 Reviews

92 %

of reviewers recommend Confused.com - Home Insurance

4.6

Based on 68,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Very good and good value”

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Posted 3 months ago

“Easy to use and great products”

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Posted 3 months ago

“Some of the comparisons not clear. This could cause issues if you struggle.”

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Posted 3 months ago

“Unacceptable behaviour”

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Posted 3 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 3 months ago

“Found the process confusing. I did not understand how it was going to work. I added loads of info to the site and was offered a bunch of companies. Clicked on a couple and compared them - all good so far, then clicked on the one I wanted and paid for my insurance package. After that I began getting emails from Confused which told me they were doing the comparison's behind the scenes and getting the best deals but I had already pulled the trigger?”

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Posted 3 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 3 months ago

“Helpful and quick”

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Posted 3 months ago

“The cote’s received were very resounable”

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Posted 3 months ago

“I chose insurance via Confused but didn't get any of the promised rewards”

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Posted 3 months ago

Hello Colin, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 3 months ago

“Very easy, you did the work”

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Posted 3 months ago

“Happy with thye service, easy to use, instant results, job done, Thankyou”

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Posted 3 months ago

“Good service and can save quite a fair amount on getting quotes and purchasing through Confused.com. However, although there are supposed to be rewards for using Confused.com and purchasing a policy through them, the rewards didn't exist and weren't easily available.”

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Posted 3 months ago

“The website was so easy and the whole process was straightforward. The person on the phone was very helpful and professional.”

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Posted 3 months ago

“Easy to navigate and did the work for me”

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Posted 3 months ago

“Excellent value. No hassle website.”

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Posted 3 months ago

“Plenty of choice and no hard sell .”

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Posted 3 months ago

“All went well had used Confused previously and had no issues so it made sense to use Confused again.”

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Posted 3 months ago

“Easy to arrange.”

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Posted 3 months ago

“How do I claim my rewards”

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Posted 3 months ago

“Cheaper price and the rewards are good.”

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Posted 3 months ago

“I filled in all the answers to the questions, went to pay but my password was refused, was told l would be sent a link by email to reset but email never arrived.”

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Posted 3 months ago

Hello, Thank you for leaving your review. I am sorry to hear you have experienced this issue. As we are a comparison service, we do not take your bank details or process any payments. This would be done directly with your insurer. If you contact your insurance company directly they will be able to help. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com and confirm the name of the insurer in question. Ka, Confused.com Representative

Posted 3 months ago

Confused.com - Home Insurance is rated 4.6 based on 68,680 reviews