Hi Doug,
Thanks for leaving your review.
We’re sorry to hear you haven’t received your policy documents after purchasing. Because Confused.com is a comparison site and not your insurer, we’re unable to send your policy documents.
Most insurers will send your policy documents digitally, so it's best to check in your email inbox. If the documents have been posted, they're normally sent the next working day and can take up to 7 days to arrive. If you haven't received your documents within 7 days, contact your insurer and they should be able to resend them.
Still can't find your policy documents? Reach out to your insurer directly and they'll be able to help.
Ka, Confused.com Representative
“Invaluable assistance. Their site was easy to use from which I received 83 comparison. This allowed me to get very comprehensive cover as standard for a good price also alleviating most of the extra cost of paying monthly. I would recommend”
“It's very frustrating that rewards are only available through the app as the app does not run smoothly on my phone. Please make them available on the website, as well.”
“This was a seamless, stress-free process from start to finish, and timely email reminders ensured we saved over 50% on our renewal cost for home insurance while getting more benefits. I think the typology and ux of confused.com is exceptional and the functionality is impressive. I can't think of anything to criticise.”
“Website very easy to use, I was able to amend different areas of cover, and do a comparison between the top three cheapest. The
best bit was to be able select the areas that were different, which certainly had a bearing on the cover I chose.”
