Hello,
Thank you for leaving your review.
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email complaints@help.confused.com in your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, We hope to resolve this for you soon.
Dan, Confused.com Representative
“The quote form was easy to complete however, the quotes themselves did not use the information i provided. In regards of bankruptcy, myself and my husband have 1 each in addition to this we also both have 2 IVA's. When I looked at the quotes that came up and went through to accept it, I luckily read everything and they said they excluded people who had been bankrupt, so it was a complete waste of time, but had I not read absolutely everything about the insurance company's policy (I used to work in insurance so know where to look) I would have taken out the insurance and been non the wiser until I made a claim which they would have refused to pay out due to the bankruptcy. It kind of makes this comparison site a waste of time if you have to go through each policy checking everything when you think that they have all this information to provide a quote if you are acceptable.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you haven’t received your Confused.com reward.
Once you’ve claimed your reward, it can take up to 14 working days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email.
If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help.
I hope this helps!
“I recently arranged my car insurance directly through Swinton Insurance entirely as a result of receiving a large number of quotes from comfused.com providing information from a large number of Companies. I have yet to make a decision on my home insurance but have already been given invaluable information from confused.com”
“I usually score confused.com higher, which I've used many times, but this time I had website problems purchasing my home insurance from Aviva Premier. I eventually managed to find a path through the problem over a couple of days of trying, but at one stage I was close to giving up.”
“The company you recommended - Yoga is appalling. Any attempt to register my email address with them results in ERROR 500. Trying their app or website does the same and they say my email does not exist!!! Yet they sent me an email confirming the policy and took the money!!! They hide behind technology and provide no email address to complain to LEGALLY. I am a retired judge and intend to mak a lot of noise about this before cancelling the policy for a refund. Disgraceful. Take them off your system NOW.”
Hello,
Thank you for leaving your review.
I’m sorry to hear you're having difficulty contacting your insurer.
As we’re a comparison site, we do not administer policies and are unfortunately unable to assist with policy or payment queries. We also do not recommend one insurer over any others, we just present you with the results for you to decide who you would like to proceed with.
Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website.
Including a live chat function:
https://www.yoga-insure.co.uk/contact-us/
I hope this helps.
Dan, Confused.com Representative
“Great price for my home insurance. Stayed with Tesco and the price was £10 cheaper using Confused.com. Easy and quick to renew, plus rewards are handy.”
“obtaining the quotes was straightforward, but i was then bombarded with emails from confused about the quotes (even after i had purchased the insurance)”
“Very easy to compare different policies side by side. Was able to do this with our existing insurer and compare cover to other insurers. Very useful.”
