Name: Confused.com - Home Insurance
Rating: 4.57

“I was bloody confused”

Posted 4 weeks ago

Hello Martin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 weeks ago

“The quote I was given was considerably more than my current renewal.”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“I've tried over 10 times to buy insurance but every time it says,"we are experiencing technical difficulties.Try later "Not very good.”

Helpful Report

Posted 1 month ago

Hello Adrian, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“Quoted the 2 lowest prices for home insurance. Neither of them was actually available so a lot of time was spent/wasted trying to chase these up.”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“Wanted home and content insurance. John Lewis cover quoted via confused.com on 21/03/24, but could not be bought due to a ‘technical problem’ on JL site, was assured it would be fixed that day. Next day confused.com not including JL prices, and next best price was THREE TIMES price offered before technical problem was resolved. I have now lost faith in confused.com prices being honoured by their partners.”

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Posted 1 month ago

Hello Colin, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“Wasn’t that helpful for house insurance whereas I had the best advice for car insurance so hope I get as good next time.”

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Posted 1 month ago

Hello Susan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Confused said I would get a £20 shell voucher once I'd taken out the Churchill insurance but its never materialised.”

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Posted 1 month ago

Hello Melanie, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Jess, Confused.com Representative

Posted 1 month ago

“Went back to my old insurer better deal”

Helpful Report

Posted 1 month ago

Hello Graham, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“The statement is very confusing in that it is easy to navigate.”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“The quotes I tried to progress with didn't reflect the information I had provided to Confused.com (adding bikes on and declaring a previous claim). Thus when it came to a final quote, they were significantly higher and not competitive.”

Helpful Report

Posted 1 month ago

Hello Mhairi, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Mhairi. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“price not match”

Helpful Report

Posted 1 month ago

Hello Girish, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Girish. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Went through whole process when put through to provider they could not find quote which I wanted to buy. In that respect why bother using the search engine!”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Jess, Confused.com Representative

Posted 1 month ago

“You provided quotes, when I pressed contact provider they declined to insure me …. No idea why . It’s a new build in a solid area and I haven’t made a claim in nearly 30 years”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with why the insurance was declined. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 1 month ago

“OK, to use.”

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Posted 1 month ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“On my old iPhone 6, I was unable to take out home insurance via confused.com - a message appeared stating that my browser needed to be updated. When using the library’s computer, repeatedly when I got near the end of the insurance quotes a message appeared stating that your website had an error and I needed to start again! Recently, this happened twice in a row (which was a complete waste of time). The first time I got to the end but you then asked me to log into my account, which was unexpected and extra time-consuming.”

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Posted 1 month ago

Hello Louis, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Prices were not competitives, it took me only a phone call to my current provider to get £45 off and £35 lower than the best quote I had on here.”

Helpful Report

Posted 1 month ago

Hello Rosario, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“wont know how good the insurance co. is unless i have a claim [ hope i dont have one ]”

Helpful Report

Posted 1 month ago

Hello John, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Not competitve”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Ka, Confused.com Representative

Posted 1 month ago

“The price displayed on the site increased when directed to AA page”

Helpful Report

Posted 1 month ago

Hello Paul, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“Prices quoted are not prices available”

Helpful Report

Posted 1 month ago

Hello Jackie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Jackie. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Confused.com - Home Insurance Reviews