Name: Confused.com - Home Insurance
Rating: 4.57

“Not easy to pay online”

Posted 1 year ago

Hello Elizabeth, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 year ago

“Not very reasonable”

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Posted 1 year ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 year ago

“Was difficult to understand level of cover offered..confusing website compared to its main rivals”

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Posted 1 year ago

Hello Richard, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Richard. Alicia, Confused.com Representative

Posted 1 year ago

“It was to expensive but good site just not for me”

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Posted 1 year ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“There is no choice for someone who is a lease holder you own the building and it doesn't say anything a bout covering your kitchen units or bathroom and shower.”

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Posted 1 year ago

Hello John, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Alicia, Confused.com Representative

Posted 1 year ago

“Felt as if all the site was interested in was gathering my information to pedal me marketing material. When I tried to purchase the selected insurance product the web site didn't work. All in all a very negative experience, will by trying our luck with compare the market , as a result.”

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Posted 1 year ago

Hello Shaun, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? We look forward to hearing from you, Shaun. Alicia, Confused.com Representative

Posted 1 year ago

“I like Confused.com as a rule. They don't bombard me with emails and they usually get me the best price. This time, however, their best offer wanted a higher price than the website promised, kept me hanging on the phone for an age before answering and then wanted me to go all the way through the proposal questionnaire yet again. I went elsewhere instead. Not really Confused.com's fault but they need to shake up some of their insurers!”

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Posted 1 year ago

Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you still need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“It was helpful and gave me a recommendation that I have used. The reason I haven’t given a higher score is that I was not expecting to have to pay for the service. I did not notice any reference to this til the very end of the process which doesn’t seem very ethical.”

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Posted 1 year ago

Thank you for leaving your review. Confused.com is a free online comparison site. We do not charge customers to use our site. Can you please email communications@confused.com with a screenshot of the charge so we can investigate this for you? We look forward to hearing from you. Alicia, Confused.com Representative

Posted 1 year ago

“was unable to purchase the given quote so had to use a different website for a similar quote.”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com? Alicia, Confused.com Representative

Posted 1 year ago

“Not as easy as car insurance. System confused main policy holder with additional policy holder and churned up wrong address.”

Helpful Report

Posted 1 year ago

Hello George, Thank you for leaving your review as your feedback is really important to us. I'm sorry to hear you've had trouble obtaining a quote on our website. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Over all ok would of liked a better price but it was ok”

Helpful Report

Posted 1 year ago

Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Alicia, Confused.com Representative

Posted 1 year ago

“Thank you for your service”

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Posted 1 year ago

Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Alicia, Confused.com Representative

Posted 1 year ago

“Prices higher then super market”

Helpful Report

Posted 1 year ago

Hello Colin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 1 year ago

“do not like my results from you cheap price but cover is terrible does not cover my property properly you should not offer this”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 1 year ago

“We had 2 attempts to fill in our details using Confused.com for our annual house insurance. The first effort produced a quote from Swinton for £141.13. This was acceptable but as we produced the credit card to pay the offer disappeared and we had to start all over again! We filled in the same details and were then given a quote for £900! We gave up at that point but will have to try again at the end of the month…”

Helpful Report

Posted 1 year ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 1 year ago

“Don't assume i have bought home insurance when i have not”

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Posted 1 year ago

Hello Trevor, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with further details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 1 year ago

“Ok,is not to bad”

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Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. If you need any assistance, please contact us via our contact form. Corey, Confused.com Representative

Posted 1 year ago

“Had to read the small print, insurances offered did not cover our needs!”

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Posted 1 year ago

Hello Shirley, Thank you for leaving your review. I'm sorry you have experienced this issue. As part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Shirley. We hope to hear from you soon. Kath, Confused.com Representative

Posted 1 year ago

“not able to find the product that would suit us at a good price”

Helpful Report

Posted 1 year ago

Hello Maureen, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Kath, Confused.com Representative

Posted 1 year ago

“Hi I found the process of using the confused site easy. Unfortunately the prices were far too expensive to accept. Thankyou”

Helpful Report

Posted 1 year ago

Hello Debbie, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Kath, Confused.com Representative

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Home Insurance Reviews