Name: Confused.com - Car Insurance
Rating: 4.54

“Found the quotes on Confused not as good as other comparison sites for exactly same firm and exactly same plan.”

Posted 11 hours ago

“Very slow system. It doesn't show what has been inputted. Check and double check because of this. When you try to complete your insurance the, "Sorry there is a problem, please go back to comparison site!" message comes up! Very slow and unreliable”

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Posted 12 hours ago

“The company recommended for me was impossible to reach by phone. Wasted too much time.”

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Posted 1 day ago

“The quotes given did not include all the extras I required. When these were added, price went up significantly. I expected the quotes to contain all that I wanted but they did not.”

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Posted 1 day ago

“I could not take out the insurance plolicy you offered mr”

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Posted 1 day ago

“The system itself is ok. However when going back in quite often the prices have changed (which you are warned about) and also the parameters ie NCD protection, legal cover, windscreen cover etc etc. Not all quotes allow you to select or deselect these parameters to tailor it to your requirements.”

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Posted 1 day ago

“Still have to write everything down to remember each insurer, just as confused 🤔 as ever and not talking to a person 😤. Unable to purchase from Allanz , some reason , Sorry unable vto insure you. No reason given. 🤔😤”

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Posted 1 day ago

“Prices seemed competitive but exactly the same policy with Churchill was cheaper through Compare the Market”

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Posted 1 day ago

“When these search engines were first invented they gave the customer more power to search large portions of the world of finance, the insurance industry and money markets. I think these days to many of these vehical insurance companies have to many direct connections to many of these site's and that scew's the playing field to far into the large companies favour. In short they are far less useful or effective for the consumer.”

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Posted 2 days ago

“Well, I thought I bought and paid for car insurance last year, money was taken. I was sent a letter this month to say my insurance is due again and will automatically be taken from my account. But when I log into the site is says I don't have any insurance! What the heck is going on here!”

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Posted 4 days ago

“I was planning to purchase a newer car. However, I didn't buy a car or insurance because, sadly, my insurance has increased by over £125.00 with absolutely no additional extras, not even windscreen cover. This is part of the policy of 15/15/15 for 2030 - look it up.”

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Posted 5 days ago

“Prices are way to high, I've been driving for 20 years with 14 years no claims and I have never paid so much for insurance in all my life.”

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Posted 6 days ago

“You must be confused! I have not purchased car insurance from anyone just yet, merely looked at your website and that of Hastings”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 week ago

“Prices are still high but it saves calling separate companies”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 week ago

“I got a quote which I was happy with but had difficulty In paying so I ended up going back to old insurance payed alot more”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. As confused.com do not administer policies, we do not deal with any payments. This is done through the insurers directly. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 week ago

“To expensive. Worst quotes I have received”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 week ago

“Insurance should go down for people who have had no claims, it's getting extremely extortionate and a joke how things are well over priced”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 week ago

“Too expensive”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 week ago

“I inputted all the details online then when it came to payment I was advised I would need to go on a web chat to complete the process. The initial chat was a bot then got moved to an agent. This process took 45 minutes to complete as was poor to say the least. Every question I was asked on the chat has been inputted already on the initial form. I get you need to check things from time to time but this process was slow as I was constantly waiting for the agent to reply. They were probably answering multiple messages from customers.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 week ago

“Is not competitive, very similar insurance policy prices to the market”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 week ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews