Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 210,474 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 210,474 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While you automated search engine provides interesting lures, you do not get what you requested when conducting your search. Which rather makes the whole process somewhat useless.”

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Posted 2 hours ago

“This year I insured with budget insurance, then realised that dial direct (who I insured with last year) took a payment out, so I had 2 policies for the same car. When I rang to cancel with dial direct they told me I had rang budget insurance. They are the same company because the phone number is the same, so just be aware. I was so confused for a while but eventually got 1 policy cancelled & kept the 1 wanted.”

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Posted 3 hours ago

“I think that I have got a car insurance, but didn't receive a confirmation email from the insurer. The insurance starts on 22/7 I hope. This is confusing”

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Posted 4 hours ago

“Easy to use; was able to select all relevant aspects I needed and could see what was / was not included. I also received the 'reward' voucher and drink code on the app swiftly. No issues.”

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Posted 4 hours ago

“I use many comparison sites simultaneously, as pricing is so dynamic.”

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Posted 4 hours ago

“Although I continued my admiral insurance but other than that it was the one of the best site to offer me a cheaper quote with alot of benefits”

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Posted 1 day ago

“To menu tex message from you some times 5 or 6 a day to confusion”

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Posted 1 day ago

“Unfortunately it wouldn't update the info I required hence the lower score.”

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Posted 2 days ago

“I found the whole website very confusing. It kept changing as I went along.”

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Posted 2 days ago

“Very easy. Able to upgrade to gold”

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Posted 3 days ago

“Turned out to be the cheaper option using confused.com however when you arrived at the companies sites the add on can lift the price to not that much cheaper”

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Posted 4 days ago

“The quote I wished to go for was not available for me”

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Posted 5 days ago

“Little choices . Recommended providers changed price whilst I was completely personal details . Offers weren’t therefore quite what they seemed”

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Posted 6 days ago

“Price (when checked anyway) given by Confused.com are quite a bit less than the insurer wanted for the actual policy when it came to payment.”

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Posted 1 week ago

“Got insurance for the car didn't know anything about some stupid Box had to cancel still not received my money back it was so quick to take it”

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Posted 1 week ago

“Got a good price on confused but when I used the link to pay for my insurance the premium went up by £200, not sure why. I decided to stick with my old insurance company which provided a much better price - similar to last year’s premium.”

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Posted 1 week ago

“Simple to use, good selection of quotes. Could be clearer in terms of company ratings and recommendations based on customer reviews. Thumbs up.”

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Posted 1 week ago

“could not get receipt of payment and no rewards from you”

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Posted 1 week ago

“Whilst a useful portal it is frustrating that when clicking on a link to an insurer that you have to repeat a similar set of questions to gain a confirmed quote.”

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Posted 1 week ago

“Keep trying to pay for insurance bu it program stops so unable to complete transaction”

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Posted 1 week ago

Confused.com - Car Insurance is rated 4.5 based on 210,474 reviews