Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 216,375 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 216,375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a question of following a link really. So the Confused.com input is miniml. Find it handy though.”

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Posted 3 hours ago

“Quote suddenly went up £120 for no reason don’t know why, went with it as it was still the cheapest but all the other quotes went up as we were looking at them🤷‍♂️”

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Posted 8 hours ago

“Great service”

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Posted 9 hours ago

“The quotes were okay but when tried to go further had problems so gave up”

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Posted 10 hours ago

“In the end I did use 1 of your choices but I already had been offered the price from Hastings, but thanks.”

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Posted 11 hours ago

“I am delighted using confused.com ,it took me through what I needed effectively and effortlessly. As I first user I was confused using the app the happiest thing their evaluation was accurate.”

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Posted 12 hours ago

“It was no better than any other comparison site and I still did not get an insurance policy.”

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Posted 2 days ago

“Cheaper price else were for different cars”

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Posted 2 days ago

“Lots of good priced offers,the cheapest was with Saga which I took,but a few days later they added another £103 to the price quoted by Confused.”

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Posted 2 days ago

“Confused.com made choosing an alternative car insurer much easier than I thought.”

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Posted 3 days ago

“It was unclear that the policies I was quoted were only for a provisional license. My fault really, but when they came up as comprehensive I thought they would only last until my daughter passed her test, but it wasn't clear and I realised it would be annual policy that would still have to be repaid for the whole year. Confusing...just like the company name!”

Helpful Report

Posted 3 days ago

“We opted for Insurance with a policy with One Protect, through your website. I was happy with the price, however when I checked my bank account they had charged me the agreed premium plus a further £108, I rang them and they said you ticked for additional cover. I did not! We never go for excess protection or increased legal cover. After a lengthy discussion on their chat line, they agreed to refund the additional £108 , which I am yet to receive. I am not confident as I hoped with the insurance now.”

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Posted 3 days ago

“It's OK but you get bombarded with reminders and the quote from a chosen insurer didn't work when went to their website and had to put all the info in again ..”

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Posted 4 days ago

“The first insurance provides a good deal. Then suddenly for other cars of similar type prices build up. It's possibly insurers that do this, but Confused etc can protect against tracking”

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Posted 4 days ago

“The web site was easy to use and processed the quotation quickly however once redirected to the insurers site the price increased significantly.”

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Posted 4 days ago

“Prices quoted not as competitive as various other sites or insurance providers. I still have 7 days to choose my mothers car insurer!”

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Posted 4 days ago

“The process was very straightforward and the shortlist came up very quickly. Admiral were the cheapest quote so I chose them. When I tried to sign up they put the price up by £100 because I had not informed them of an incident when someone drove into the back of my car whilst it was empty. The claim was on their insurance and my no claims was intact. So, I chose Aviva who did not make any changes to their quote as a consequence of the no fault incident.”

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Posted 5 days ago

“I had to give up with it as asking for car insurance quotes when clicking on a quotes for information I was presented with a full screen message telling me that I had been BLOCKED. trying to resolve this I found email address for Confused.com and tried to mail for correction,was unable to send mail due to notice telling me I had been Black Listed.. My email account is now unable to send mail to anyone due to black list. Thank you for your interest,”

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Posted 5 days ago

“Could be more useful if: 1. Email confirmation reflected the options selected rather than the base quote; and 2. Retrieving a quote displayed the exact quote details submitted rather than going back to a previous year's one and losing all the up-to-date information”

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Posted 5 days ago

“I am not a whizz-kid at online instructions and ended up totally frustrated. I have reluctantly gone back to my current insurer even though quite expensive, at least I can maintain cover.”

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Posted 6 days ago

Confused.com - Car Insurance is rated 4.5 based on 216,375 reviews