Name: Confused.com - Car Insurance
Rating: 4.54

“Unable to claim rewards”

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Not as cheap as moneysupermarket for the same product with same company Purchase through moneysupermarket”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 month ago

“Too expensive”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 month ago

“Just another laborious, waste of time”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Car quotation was very high of confused .com. Company as compare to others”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 month ago

“It should be possible to change the date of a quote when the policy is taken. It's a joke that you can't!”

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Posted 1 month ago

Hello Joan, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue, you should be able to click 'edit details' on the quotes page and then amend the start date of your policy on the cover page of the quote form. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Only problem is the second car insurance at Budget was completed and filled in for my wife's insurance when it arrived I was the named policy holder and she was the named driver, it took most of the day to try to change it, my opinion it was a simple task, but spent most of the day on the phone the cost which I will pass on to yourselves regards 07801823157 professor Philip Wynne-Daniels”

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Posted 1 month ago

Hello Philip, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue updating the drivers details. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“It was a little long winded when I was going to buy a car”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Not good insurance companys with good prices”

Helpful Report

Posted 1 month ago

Hello Keith, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“I was trying to renew my Wife's car insurance with Aviva. As I used my log in, it would not change the policy holder to my wife's name. Contacting Aviva on their Chat Bot was a waste of time, finding a phone number resulted in being passed around "note this department", then put back through to the switch board which advised they were now closed. I therefore cancelled the cover and requested the premium be repaid - we will stay with the existing insurance broker - although with only 2 week to go, we have not had a renewal notice, so they are not performing either”

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Posted 1 month ago

Hello Charles, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue updating the drivers details on your quote. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“My reward for Sainsburys £20 hasn’t arrived.”

Helpful Report

Posted 1 month ago

Hello Rose, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Jess, Confused.com Representative

Posted 1 month ago

“I've used Confused a few times.... and then gone direct to the suggested company and actually found a better deal. Also, very annoying... when you tick all of the 'Extras' that you require, then follow the link to your 'Offer', only to find that you have to add these again - with the price bearing no relation to the initial deal. Great to at least filter top 3 likely insurers but I'll never actually use the link, I'll always then go direct (£40 cheaper this year by going direct to the 'top' deal).”

Helpful Report

Posted 1 month ago

Hello Lee, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 1 month ago

“They quoted me certain price, and as I was about to finish all of a sudden, they will change the quote. Worked out in my favour anyways because I found a cheaper one and I’m glad I wasn’t insured with confused.com”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“My personal details were incorrect once I was forwarded to the chosen insurance provider and I couldn't update them anymore as my updates didn't register. I have access to second car but with the insurance provider it stated that I don't. I chose different compare company to get my car insurance.”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 month ago

“Price is little higher”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 month ago

“I like it please”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Not great tbh, didn't meet my requirements or expectations.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 month ago

“Because you never get the price that you are quoted”

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Posted 1 month ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 1 month ago

“I couldn’t log in to the insurer’s website to pay my insurance!!! It wouldn’t let me access my card to finalise the payment!”

Helpful Report

Posted 1 month ago

Hello Miles, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 month ago

“Confused.com is ok mostly, but when I followed the link to find out more about two quotes I had a problem, the exact same problem on two different links, so that can't be the insurer's website or it wouldn't be the exact same problem. I checked my details before accepting the quote and then the price went up by about £85, both quotes went to £350, both from different quotes to the same £350, just by checking the details! So I tried a third link and didn't check the details, which seems a bit risky considering that I couldn't be completely sure they were correct without checking them. That time the quote stayed the same, so I accepted the offer.”

Helpful Report

Posted 1 month ago

Hello Phillip, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Phillip. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews