Confused.com - Car Insurance Reviews

Name: Confused.com - Car Insurance
Rating: 4.54

4.5 Rating 217,794 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

4.5

Based on 217,794 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quoted prices for car insurance on your site and had picked out the one which suited my circumstances best (Tesco Silver). I then checked on another site to see if I could do better and was offered equally good insurance for a price more than £150 lower with a company not featured on your site. Why didn’t you find that?”

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Posted 4 hours ago

“I was promised a justeat voucher that never came”

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Posted 23 hours ago

“I found a provider that was £60 cheaper than the cheapest offer on confused”

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Posted 1 day ago

“Couldn't get on the site to car insurance”

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Posted 1 day ago

“I purchased car insurance through an email to gain my confused rewards I have tried continually to access activate my rewards with my luck”

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Posted 1 day ago

“Overall 10. But when I go to purchase the insurance on the RAC website it changes the date and gives incorrect information only because there’s no month. It asks when did you get your license. When you answer the question it goes “x” years on todays month, which is incorrect. Such as I put 10 years and it prints the quote off as September 2015 which is incorrect. Please can you correct this by allowing the user to add month and year. Would it be possible if you can give me a free insurance policy as I have saved you from people walking away from your website. Thank you look to hear from you. Email is fgg1@live.com”

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Posted 2 days ago

“After filling out the information required and obtaining a quotecthatvi was happy with I followed the link to the insurance company. I filled out any questions asked only to hit a problem when coming to pay. I was forced to contact the insurance company overcthe phone to complete the purchase only to find that they had not recieved all of my declared information. This lift my with s substantial increase in insurance as well as being humiliating and stressful.”

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Posted 2 days ago

“Gave me quotes but the insurance company wouldn’t proceed for no reason (other companies were fine”

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Posted 3 days ago

“Insurance wasn't correct to information inputted at confused to what end insured got. Lost out on money due to admin fee even though insurance hasn't started”

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Posted 3 days ago

“They were really confused”

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Posted 4 days ago

“It's just a website”

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Posted 4 days ago

“The date was wrong for insurance to start, cost me £35 to change and can’t get into my profile to edit the start date”

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Posted 4 days ago

“I can not buy car insurance with any of their providers, they all say the same thing. My email address has already been used no matter what provider I try. I tried to go on to providers web site to remove my email address but then they say that their records don't show my email address.”

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Posted 4 days ago

“I don't know i am confused. ?”

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Posted 5 days ago

“You are not comparing the market”

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Posted 5 days ago

“I filled in all my requirements carefully and received a good quote from the RAC but the additions to give me these requirements raised the quote very substantially. A complete waste of my time so I went with compare the market.”

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Posted 5 days ago

“Terrible no one insures me”

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Posted 5 days ago

“I will never use Confused again. They offered £20 Sainsburys voucher, which I selected. I went to Sainsburys within the required date window only to be told that the voucher had been spent. This was not possible. My problem isn't the error but the fact that there was no means to resolve it at either Confused or Sainsburys. Confused said "speak to Sainsburys" and Sainsburys said "speak to Confused".”

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Posted 6 days ago

“I didnt search for insurance and the email isnt mine that you sent.”

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Posted 6 days ago

“When I tried to claim my reward, I got a blocked message!”

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Posted 6 days ago

Confused.com - Car Insurance is rated 4.5 based on 217,794 reviews