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Confused.com - Car Insurance Reviews

4.5 Rating 174,503 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

Company Reviews

Product Reviews

4.5

Based on 174,503 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DOES EVERYTHING FINE BUT SADLY THIS YEAR THEY DID NOT HAVE A COMPETITIVE QUOTE. THEY HAVE BEFORE BUT AS WE KNOW EVERY YEAR THE MARKETS DIFFERENT. THE INSURERS HAVE OBVIOUSLY JUMPED ON THE PROFITEERING BANDWAGON THE SAME AS MOST CORPORATES. WE HAVE ALL BEEN TOLD OVER AND OVER THAT INFLATION IS HERE AND THESE CHAPS ARE ONLY TOO HAPPY TO OBLIDGE ALONG WITH ALL THE OTHERS SO I MANAGED TO GET A REDUCTION ELSEWHERE BUT IT WAS TOUGHER THIS YEAR.”

Posted 1 hour ago

“Quite useless, and a waste of my time. Quotes duly arrived but of the 2 selected the first was a "no quote" at pay point?? The other started at £720 but again "no quote" at pay point. So i rang this time and asked what was going on. Had to go through all questions again, I dont know why as they already had my answers. By the time I'd finished the premium had risen to £990. Basically, these companies just put a random premium up then get you to call them. In other words ANYTHING to get on top if the 'leader board'. As I said, waste of time. No thanks confused.com. I'll do it myself in future.”

Posted 3 hours ago

“Arranged my car insurance with Confused.com through Top Cash Back where it said I would get a cash back amount of £34 but never did!”

Posted 17 hours ago

“I have recently purchased car insurance from Tesco through your website. However, I have not received any notification from Tesco or documents. The deposit payment has not as yet been taken from my bank account. Please review as a matter of urgency. JH Wiggam”

Posted 20 hours ago

“I could not by insurance from Yoga as you have passed them duff information about my driving licence. I sent you an email on the problem but am told I will have to wait w-t days for a reply. Not what expect from an “ on the ball company.”

Posted 22 hours ago

“The price kept going up every time I went on perhaps that is why it’s called confused.com”

Posted 23 hours ago

“Expensive”

Posted 1 day ago

“Anyone thinking of using Confused.Com should check out Uswitch.com, they are much cheaper”

Posted 2 days ago

Hello Christine, Thank you for leaving your review as your feedback is really important to us. I'm glad you were able save money on your car insurance this year. Ruby, Confused.com Representative

Posted 2 days ago

“The prices change within for hrs to over stupid amounts of money and there's no justice for it ,it's just the fat cats lining their pockets ,it should be regulated more”

Posted 3 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 2 days ago

“Payement wouldn’t work I had use compare the market much faster and cheaper”

Posted 3 days ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 2 days ago

“Despite having many years driving experience, having no claim bonus and full UK license, insurance price is very high”

Posted 3 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 2 days ago

“Prices increasing each time you search”

Posted 3 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 2 days ago

“You spend a lot of time entering your details and requirements. You then approach the cheapest quote providers to find they have totally disregarded your requirements. The table showed NCB was protected but when transferred to Tesco's website they ask for an additional £80.”

Posted 3 days ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 2 days ago

“Comparison is good. Reward system has too many layers to claim”

Posted 3 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 days ago

“I took up a quote from Admiral who then rejected my application after I had provided payment info. Common sense would tell an insurer to reject before payment. Either way poor stuff.”

Posted 3 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ruby, Confused.com Representative

Posted 2 days ago

“Asked for a review of something not brought ???”

Posted 4 days ago

“I have NOT bought a policy as I had to a no fault accident recently and needed to advise prospective insurers of that, but could not do so as I do not know what the cost of the claim is yet and may never know, as the cost will be born by the other driver's insurer. You need to update your site to make allowances for that sort of occurance.”

Posted 4 days ago

Hello Valerie, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way, please note that your insurer will still have this information. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 days ago

“You have taken away the Imo car wash from the rewards not happy and I’m not going use your website anymore”

Posted 4 days ago

Hello Kijir, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. Ruby, Confused.com Representative

Posted 2 days ago

“I’ve not purchased anything yet and this message has put me off using this again!”

Posted 4 days ago

Hello Angela, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 days ago

“Rubbish get Quote then wont honour”

Posted 4 days ago

Hello Gillian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 2 days ago

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Confused.com - Car Insurance is rated 4.5 based on 174,503 reviews