Name: Confused.com - Car Insurance
Rating: 4.54

“Two much money”

Helpful Report

Posted 2 hours ago

“My renewal was more expensive than what I first bought I called up and was told nothing they can do”

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Posted 3 hours ago

“Went all the way through a qoute and no pass word to pay. Your loss. If you even read this!”

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Posted 12 hours ago

“Not helpful at all won’t let me to insure”

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Posted 1 day ago

Hello Saddam, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 12 hours ago

“Very hard to get in touch with anyone regarding finding the amount of previous claim, too much emphasis on online …”

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Posted 1 day ago

Hello Patrick, Thank you for leaving your review. I'm sorry to hear you've experienced difficulties accessing information regarding your claims history. As we are a comparison website and not an insurer, we do not have access to your claim information. We would recommend contacting your current insurer and they will be able to help. If you are having difficulties locating their contact information please email us at communications@confused.com with the name of your insurer and we will be able to help. Jess, Confused.com Representative

Posted 12 hours ago

“That’s very expensive Insurance. You find for us.”

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Posted 1 day ago

Hello Mohamad, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 13 hours ago

“Very confusing for old people who are not computer literate should be a warning before taking a policy out.”

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Posted 1 day ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 13 hours ago

“Extortionate prices”

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Posted 1 day ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 13 hours ago

“My policy increased £70 +/- in 34 hrs”

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Posted 2 days ago

Hello Margaret, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Margaret. We hope to hear from you soon. Jess, Confused.com Representative

Posted 13 hours ago

“Offered any good deal but wouldn't insure me because I didn't take all the extras. First 5 quotes were from 1st central then it jumped to crazy money with having more than 10 nc”

Helpful Report

Posted 2 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 13 hours ago

“Every comparison site I tried gave me a quote I could comfortably afford when transferred to the companies website the price increased by £100 in some cases. I gave up and went direct to a website and got insurance at a reasonable price.”

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Posted 2 days ago

Hello Susan, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Susan. We hope to hear from you soon. Jess, Confused.com Representative

Posted 13 hours ago

“When trying to call top insurers just clarify one point i could not get through on phone and was left holding. I ended up renewing with my existing insurer as I got through straight away. Was holding for swift cover for over 10 mins and was told I could not speak to them on phone (auto message) I imagine this will put a lot of people off if they are difficult to contact”

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Posted 3 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover and contacting Swiftcover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 13 hours ago

“Found it hard to upload and work”

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Posted 3 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 13 hours ago

“I looked at three offers and none of them were the suggested price when clicking through”

Helpful Report

Posted 3 days ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 13 hours ago

“Bad didn’t help me get a cheaper quote”

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Posted 3 days ago

Hello Zarjabeen, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 13 hours ago

“I was told on Friday a car insurance quote of £392 will be kept for 3 days until Sunday but when I went to buy it on Sunday it was changed to £411. I am not very happy being tricked.”

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Posted 3 days ago

Hello Clive, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Jess, Confused.com Representative

Posted 13 hours ago

“Quotes I received were for a car I got rid of 10 months ago. I didn’t realise this until I’d accepted a quote on a policy for the wrong car. Lesson for me to look more closely at what confused.com were sending to me.”

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Posted 5 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 13 hours ago

“Expensive did not offer me cheaper insurance”

Helpful Report

Posted 5 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 13 hours ago

“Found the insurance I wanted clicked to buy and then was faced with added extras and restrictions. Prices sky high. Never again will I waste time with confused.com”

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Posted 5 days ago

Hello Trevor, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Jess, Confused.com Representative

Posted 13 hours ago

“Poor options”

Helpful Report

Posted 5 days ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 13 hours ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews