Name: Confused.com - Car Insurance
Rating: 4.54

“Similar to every other comparison site I’ve used over the years, but when I compare my 12 car washes to free cinema tickets, I regret going with confused.com”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“Yep it sent me to LV but their site said it wasn’t able to receive payments and to try again later. However the payment has gone through!! But there has been no acknowledgement and there is no one there today, or a phone number quoted to confirm , not sure if I am Insured?? It was supposed to switch over tonight at midnight. Can you chase them please”

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Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact LV directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Lauren, Confused.com Representative

Posted 1 month ago

“Too expensive”

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Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 month ago

“you get us, as customers, to fill out all our details, when I try to pay for the insurance I require, I am unable to purchase, WHY?. it is asking me to ring the insurance company, well I don't want to ring the insurance company, I just want to pay for the insurance, I also DO NOT want my insurance automatically renewing, this should also be another tick box that should be available, as I right this comment, I still havent purchased the insurance, I i cant do it without ringing the insurance company, I will go back to compare the market”

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Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 1 month ago

“I was given a quote which was very good, the quote was for a 30 day period. Unfortunately, nearer the time i needed the insurance, it had risen by £260!! I was well within the 30 day period, talk about confused.”

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Posted 1 month ago

“Very bad every time i look you put up the prices”

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Posted 1 month ago

Hello Madina, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 1 month ago

“Price shown, not the same as quote”

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Posted 1 month ago

Hello Stewart, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey, Confused.com Representative

Posted 1 month ago

“By no means do they get the best for you more like the best for them don’t be confused with all the hype”

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Posted 1 month ago

Hello Brian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 month ago

“Although site give price comparisons, not very easy to change settings of my requirements from the policy quoted.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 month ago

“Price is great but the moment you go to the insurer, your included extras are NOT on the insurers price. Why is it your quote is completely different from the insurers final quote. I may as well cut you out and just go directly to the insurer”

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Posted 1 month ago

Hello Alec, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, *Customer name*. We hope to hear from you soon. Corey Confused.com Representative

Posted 1 month ago

“very high price on your site. Found much cheeper on other site”

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Posted 1 month ago

Hello Jayantilal, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“You gave me a good car insurance quote, but when I went to make the annual payment I could not complete because the insurance company do not confirm my payment. I phoned Age.co and spoken to a helpful lady and now my car is insured for the next year. I do feel that you should provide help on the phone has not everyone can use online. This needs to be addressed particularly for older people.”

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Posted 1 month ago

Hello Lucy, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“You do not offer policies with key cover so its a no from me.”

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Posted 1 month ago

Hello David, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Over £100 more than cheapest equivalent so thanks but no thanks”

Helpful Report

Posted 1 month ago

Hello Alan, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“Much too expensive”

Helpful Report

Posted 1 month ago

Hello Rex, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“COULD NOT HELP WITH A CAR INSURANCE RENEWAL”

Helpful Report

Posted 1 month ago

Hello Maitland, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Quote obtained from Peoples' Choise approx £100 less than competitors. Went to "check out" and complete purchase, and got a message advising there was a problem and that I should call insurer. It was ten past seven in the evening, and their lines closed at 7pm. I called next morning, and the quote I was offered was several hundred pounds higher. When I questioned this, I was told that the previous quote was "only valid yesterday". Disappointed as I would never have got the quote at the price offered on Confused. Ended up sticking with my current insurer Admiral.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Jess, Confused.com Representative

Posted 1 month ago

“I received information on best prices took out an policy and one day later received information on better offers. I appreciate the quick chages in prices and that you can cancel but not very happy about this”

Helpful Report

Posted 1 month ago

Hello Diane, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 1 month ago

“Prices just too high”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 1 month ago

“Not recommend”

Helpful Report

Posted 1 month ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews