Name: Confused.com - Car Insurance
Rating: 4.54

“I got good options,but I didn't get after the insurance company my reward”

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Tried 4 times to pay for car insurance, I “paid “ the premium and waited for confirmation. Next message “you are timed out”. Took a much more premium just to get things settled”

Helpful Report

Posted 3 weeks ago

Hello , Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“As with so many of these comparison sites (but I particularly notice it with Confused), the price that comes in after you have spent time loading on your details and requirements looks great until you click through to the recommended site and realise that, to hook you in with a cheaper price, they've dropped several of the requirements you asked for and you have to load them back on and watch the price rise. It's not a bargain if it isn't what I asked for, it's a different product and you have wasted my time.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 3 weeks ago

“On confused website it stated 90 days cover outside uk; but then clicked on the insurance and it say to add to policy which increases the original figure on confused.com”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 3 weeks ago

“With the fully details I was quite a price then when you go to the provider the amount is double a bit of a con..”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 3 weeks ago

“My new quotes were years out of date, also coming up with an old address that had been changed 3 years ago. When I tried to change it, the quotes suddenly bumped up £100 extra. Free gifts and rewards are inaccessible once you buy the product. It was such hard work. I gave up and used someone else independently in the end.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Found the app confusing. I deal with all the family cars and it is confusing as your app needs a separate email address for each one. I have recently taken out two car policys and have received less reward than I would if it was on one email address. Another policy just taken out yesterday was not put through your confused system for this reason.”

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Posted 4 weeks ago

“I entered details of three drivers and got an indication price of £210. I then clicked to be taken to the insurer's website where I had to enter the details of all three drivers again and the quote rose to £500.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 4 weeks ago

“Was ok to use. Quotes OK, but found better with same companies on alternative comparison sites. Found that data entered does not carry through to insurer website correctly every time. When corrected, premium increases. Needs to be used as a guide only”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 4 weeks ago

“Each day they keep increasing. Also each company u do with send an offer a weigh higher than then the previous despite there were no claims or any issues.”

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Posted 1 month ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 4 weeks ago

“I am yet to have confirmation of the 1st central regarding my insurance which is pai for Maria”

Helpful Report

Posted 1 month ago

Hello Maria, Thank you for leaving your review. I’m sorry to hear you haven’t received your policy documents after purchasing. As we’re a comparison site, we do not administer policies and therefore are unable to send your policy documents. Please contact the insurer 1st Central directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 4 weeks ago

“I was not impressed with the tick box to let 2 insurance companies to call you. The last 5 times I have used you for quotes and some renewals.. I always refuse the call backs from insurers and every time your company ignored this and I was called by numerous insurance companies”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. It is completely optional so you can leave it unticked if you do not wish to be contacted directly by insurers. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“Lots of comparison sites out there, all pretty much the same. Car insurance itself is getting far to complicated, with so many extras that were previously just included. It's getting/ is already silly”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 month ago

“I used confused to select insurance company but then they wanted to do business online which I tried and failed but waisted 2 hrs trying to get it done including ringing there helpline which was a chat line I wanted the easiest solution for sensible money but that wasn’t available so I decided to stay where I was”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 month ago

“Getting my car insurance was easy enough, however, 16 days later I am still wondering where my £20 Sainsbury's voucher is, even after several e-maills promising to get back to me”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I can see you claimed your Confused.com reward on 14/07/2025 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. Please allow up to 14 working days for your Confused.com reward to arrive. I hope this helps! Dan, Confused.com Representative

Posted 1 month ago

“Athough I had ticked to include things such as roadside assist, legal cover, windscreen protection, courtesy car the results I received, and the prices quoted jumped up when I went to the actual policy sellers site and then had to add these again with some additional costs, so the prices you show are not the prices we pay.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 1 month ago

“Too complicated wanted to buy could not speak to any person to clarify.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 1 month ago

“I found better offer on another site.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 1 month ago

“I am disappointed and frustrated that changes I make do not appear correctly on the newest quotes. I have to go through the complete application over and over in fear of paying only to find that the changes are missing or completely absent. Combine this with the inability to “talk” to a human makes it very difficult and time consuming. These points could be easily remedied. I WOULD BE HAPPY WITH THE POLICY IF THESE ERRORSWERE CORRECTED”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 1 month ago

“I find other companies are cheaper that’s why go to them, sorry but car insurance is very dear these days,kind regards Alan.”

Helpful Report

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews