Name: Confused.com - Car Insurance
Rating: 4.54

“Initial potential cost looks good and draws you in but the actual final quote seems no cheaper unless you go for a little known insurance company.”

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Posted 11 hours ago

“Not Applicable...”

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Posted 3 days ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 13 hours ago

“There is more to good insurance than price in isolation.”

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Posted 3 days ago

Hello Leonard, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Jess, Confused.com Representative

Posted 13 hours ago

“Easy to use but then all the quotes I tried said not available.”

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Posted 5 days ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 13 hours ago

“When I put my reg in to your site its shows wrong vehicle details so I have to put my vehicle manually. When a quote comes through that I like try to contact the insurer and the insurer will then tell me its gone up. Overall a bad experience.”

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Posted 5 days ago

Hello Paul, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, Paul. We hope to hear from you soon. Jess, Confused.com Representative

Posted 13 hours ago

“Too many emails”

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Posted 5 days ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Jess, Confused.com Representative

Posted 13 hours ago

“the quote on your site and the supplier quotes were different and I was charged more.Typical deceit from insurance companies.”

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Posted 6 days ago

“Very aggressive and some how deseptive by giving a qoute and denabd a totaly differant figer.”

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Posted 6 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 6 days ago

“you should make the insurers disclose cars they will not insure before making people seeking a quote the drudgery of a twenty minute questionaire which at the end says sorry we do not quote for this car”

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Posted 1 week ago

Hello Peter, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 6 days ago

“Unfortunately when looking at the detail of the cover in the cheapest quotes they didn't include items that I had requested such as NCD and legal cover, the price then went above that of my existing company's renewal quote.”

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Posted 1 week ago

Hello Eddie, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 6 days ago

“I believe I was misled on the the value of the reward as I was paid a reward last year and all the advertising states a second year it would increase but this is not the case”

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Posted 1 week ago

Hello Dave, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“Blocked by the website site twice whilst trying to access my rewards.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“Your quotes were far from competitive. I found my own affordable quotes myself.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 week ago

“You put the qoutes on , i choose the cheapest and then deal with the insurer which isn't a problem bit last year one protect said I hadn't given all the information correctly, I was under the impression that you had given them all my details so when I purchased, I thought everything was ship shape, they told me I missed something out, and had to pay more for an adjustment. I dont really do the Internet and aas far as I'm concerned all my details are a matter of record, I dont deal with you directly but you send me the quotes l, I take the cheapest and purchase, if no one sends me my details before the 30 day period I'm not aware if any problems, I use to have to fillnout forms over the phone , in person or lately on line so I could answer all questions now it's advertised, bought, accepted and then the brokers pipull a fast one, probably not your fault but I just seem to be piggy in the middle and I can't remember all my details unless I'm asked or constantly filling out questionnaires !!! I should be sent a copy before purchase to peruse the paperwork and correct any problems. I use to have copies in my house thise days are gone , I need more clarity either from you or the brokers who use you system!!!”

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Posted 1 week ago

Hello David, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you, David. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 week ago

“Had to keep filling in changed details it was a pain. A lot to choose from but just because I looked into some I couldn’t get back to others!!!”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. You can access any saved quotes in the 'Quotes' section of your account settings. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“Still yet to receive rewards which was a pull why I went through via confused.”

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Posted 1 week ago

Hello Claire, Thank you for leaving your review. I can see you claimed your Confused.com reward on 29/07/2025 and our rewards team are currently verifying your claim. You can view the status of your claim on the live tracker in your Confused.com account. As it has been longer than the 14 working days we advise I have flagged this with our reward team and asked that they issue your rewards as a priority. I hope this helps and thank you for your patience. Dan, Confused.com Representative

Posted 1 week ago

“After having quotes and would like to have one it don’t say what to do next”

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Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble on our website after obtaining quotes. Please be assured this is not the experience we want for our customers. Unfortunately, we’re unable to view your Confused.com account as you have posted on a review site. However, we would like to investigate this for you and resolve your issue as soon as possible. So that we can do this, please can you email our customer support team at communications@confused.com We look forward to hearing from you. Dan, Confused.com Representative

Posted 1 week ago

“All very confusing. Site seems to make assumptions, not taking user input options. Not able to just get a quote without being to led to purchase.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. You can edit or change any of the answers on the quote form and will always be presented with the results/prices before manually continuing to make payment with an insurer. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 1 week ago

“I looked for my car insurance price in confused.com. I received email that said my insurance price is 306.59. But when I clicked on link to find my price 306.59, the price is 459.45. So it was confusing to use confused.com.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“The cheapest option was over double what I received anywhere else. Definitively not value for money. Bought the same cover from the same insurer 500 less from Money Supermarket”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews