Name: Confused.com - Car Insurance
Rating: 4.54

“Having bought my insurance through Confused .com Still waiting for the email to say here is your free Greggs coffee for a year !!!! So remember they hook you in and then walk away !”

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Posted 2 months ago

Hello Simon, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 2 months ago

“Your pricing structure has gone down hill compared to other sites. Thank you for your help other years.”

Helpful Report

Posted 2 months ago

Hello Mark, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“premium a bit expensive compared to similar comparison sites”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“There needs to be a section that shows if you are covered driving other vehicles”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“Too expensive”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 2 months ago

“First time user of comparison sites. Had broker facility previous 30 years. No criticism of this platform, but some guidance of relevant criteria could have saved loads of time. For example, effect of voluntary excess, and variation. Got sorted on another site, is that a criticism of this one? Clearly not.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“Moderate prices but still expensive for annual mileage of not exceeding 5000 miles. Third party HIT AND RUN while waiting at red lights caused the damage to the rear bumper and the claim in nearly 17 years.”

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Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 2 months ago

“I got my insurance from you and did not receive the reward”

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Posted 2 months ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Lauren, Confused.com Representative

Posted 2 months ago

“It doesn't matter who helps since car insurance is a racket and not a profession. I had a zero damage accident, the first in my life and have not had the right to know what if anything was claimed against me which should have been nothing for no damage and. I claim from me. Yet a car insurers refuse to give value despite being brilliant is now over £1000 and I was never told if a claim was paid or why.”

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Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 2 months ago

“Quoted me higher prices for the same insurance provider compared to other sites”

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Posted 2 months ago

Hello Martin, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 2 months ago

“No value for money; shoes exaggerated prices that insurances provide; nothing that confused.com can differentiate from other comparison sites. It was waste of time and I was able to get a better pricing by directly visiting insurance provider”

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Posted 2 months ago

Hello Ceju, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“Sometimes useful for UK cars, but price comparisons on imported cars are misleading as many insurers assume a parallel UK spec - if you bought this the cover wouldn't be valid - ultimately a waste of time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Not updating my personal data create problem with insurance provided and could mean loss of good deal”

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Posted 2 months ago

Hello Karen, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 months ago

“Rewards are no good. You had pizza reward before which was good”

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Posted 2 months ago

“You are still not showing the lowest price on car insurnce, I got my car insurance somewhere se and saved £58 yet the lowest insurance company on your site and same insurance I signed up with was £58 more expensive”

Helpful Report

Posted 2 months ago

Hello Peter, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“It is useful to research the market but very disturbing to notice the agressive marketing strategies applied by isuing IP and coolies tracking information to inflate the prices in case you don't buy immediately, to the point that it is four times more expensive than your first search when you decide to buy. I ended up going elsewhere to buy my insurance and it was much cheaper than your first quote (without the inflated price).”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“seems clear that all web search sites are doing the same thing quite often with poor results. There is very little difference between you all in that the end results are very much the same. You are all clearly affiliated with certain companies, depending on what deals you have with them. I have personally received a better deal by going direct, proving your web results are not always what they seem”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 months ago

“Not competitive enough”

Helpful Report

Posted 2 months ago

Hello George, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 2 months ago

“esure FLEX asking me to use another email address as the one I was using was IN USE. It's the only one I have. This is stopping me going onwards to buy the policy chosen. I still wish to use esure FLEX but you cannot speak to a human being as this policy is an online one only.”

Helpful Report

Posted 2 months ago

Hello Roy, Thank you for leaving your review, your feedback is really valuable to us. Unfortunately, Esure Flex is an online only insurer. If you’d like to contact us, please email communications@confused.com and we will be able to link you to the insurers contact information. Corey, Confused.com Representative

Posted 2 months ago

“Most of the search results gave quotes that were only a fraction of the quote obtained by using the link from Confused.com to the provider. The quote directly from Aviva was approximately twice the price of their figure quoted on Confused.com. Fairly useless website.”

Helpful Report

Posted 2 months ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Corey, Confused.com Representative

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews