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Confused.com - Car Insurance Reviews

4.5 Rating 173,837 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

Company Reviews

Product Reviews

4.5

Based on 173,837 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not find any benefit with regard to car insurance. Better deal from existing company.”

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Jess, Confused.com Representative

Posted 2 weeks ago

“The initial offers look great but then it’s very difficult getting information or details about the cover. Sure were particularly frustrating and couldn’t tell me breakdown cover details, so I gave up and went with my present insurer even though it was more expensive”

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Jess, Confused.com Representative

Posted 2 weeks ago

“After selecting an insurer from the list of providers on your site and proceeding to their site, we were advised that they could not insure us with no reason why. I contacted them by email and we are still non the wiser. If inputing all our details to your site and being offered a quote, how can they turn round and say we cannot insure you. Maybe you need to vet the companies that you use to save people wasting their time.”

Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with why the insurer was unable to provide cover. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Jess, Confused.com Representative

Posted 2 weeks ago

“def confusing priced quoted was not price available when trying to pay ,so gave up”

Posted 2 weeks ago

Hello Karen, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Jess, Confused.com Representative

Posted 2 weeks ago

“I was sent around the houses and when i tried to get from your site to Churchill essentials that site did not open for me and after trying many times i eventually had to renew my car policy with quote me happy again this year.”

Posted 3 weeks ago

Hello Trevor, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter. Ka, Confused.com Representative

Posted 2 weeks ago

“Checked a few comparison sites to compare the prices and policies with each other, would rather recommend that people check and compare as many comparison websites as possible, meerkat nearly got me with the free cinema deal, was only due to breakdown cover being a bit overpriced on one of the policies.”

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Did not get conformation of £250 excess”

Posted 3 weeks ago

Hello Patricia, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 3 weeks ago

“Seems to display four related companies”

Posted 3 weeks ago

Hello Barbara, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 weeks ago

“I got the exact same policy,from the same insurance company, £30 pounds cheaper with Compare the Market. Com.”

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“I found that the cheapest price on confused was not the same after moving to the insurance company and had to resort to the third cheapest price but it was owned by the same company as the first and second choice”

Posted 4 weeks ago

Hello Haydn, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Haydn. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 3 weeks ago

“OK, but no facility to add more than two drivers, so not much use to me (or many others?)”

Posted 4 weeks ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue, you can add up to 4 named drivers to your policy. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“All the information that I put in didn't seem to be passed on . Having paying for my policy they requested another £300 4 hours later”

Posted 4 weeks ago

Hello Terence, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Terence. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 3 weeks ago

“Rubbish spent 4 hours giving information to be told they can’t help!!! To ring could have told me much earlier…”

Posted 4 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 weeks ago

“very costly”

Posted 1 month ago

Hello Bhaskar, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“Clement insurance requested too much of unnecessary confidential documents such as your contract of employment and at the end after collecting this they still turn you down .”

Posted 1 month ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“hidden options”

Posted 1 month ago

“because you've doubled your prices”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 month ago

“Good site easy to use”

Posted 1 month ago

Hello, We appreciate you leaving us a great review and are happy to hear that you enjoyed your experience with Confused.com. We hope you return to Confused.com soon! Lauren, Confused.com Representative

Posted 1 month ago

“I am yet to received confirmation of my free gregs hot drink offer or cashback. Both were activated yet neither have been confirmed. Not impressed”

Posted 1 month ago

Hello, Thank you for leaving your review. I’m sorry to hear you haven’t received your Confused.com reward. Once you’ve claimed your reward, it can take up to 14 days for this to arrive in your inbox. We’d recommend checking your junk/spam folders also to locate the email. If you have not received your reward after this time, you can contact our rewards team via the contact form on the Confused.com Rewards section of our website and they’ll be happy to help. I hope this helps! Lauren, Confused.com Representative

Posted 1 month ago

“Too expensive Would be nice to speak to a person”

Posted 1 month ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 1 month ago

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Confused.com - Car Insurance is rated 4.5 based on 173,837 reviews