Name: Confused.com - Car Insurance
Rating: 4.54

“I looked for my car insurance price in confused.com. I received email that said my insurance price is 306.59. But when I clicked on link to find my price 306.59, the price is 459.45. So it was confusing to use confused.com.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“The cheapest option was over double what I received anywhere else. Definitively not value for money. Bought the same cover from the same insurer 500 less from Money Supermarket”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“I initially received an email showing the lowest insurance price available, based on my prior years search data only moving everything on by 1 year, ( age of car, no claims etc ) this all seemed very logical and sensible, so as the prices shown on the email were very attractive I was keen to explore further……. However when I followed the link the prices increased significantly, so I ended up not using confused.com. !!!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“The price confused display is not the price you get it should be called CON-fused”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“it is a bit expensive”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“Went through all the questions and in the end no offer was made.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Only give it 3 as did not get free coffee”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 2 weeks ago

“Didnt come up with any prices which were better than my current insurer”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“car insurance quote similar too other sites. the problem was obtaining free voucher that made me go with Comfused .com. would be far easier just too send voucher by post or email.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 2 weeks ago

“Much to long to log on and passwordnonsense. 25 minutes to get p/w reset”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Get far too many quotes , with some having incorrect dates for my renewal , was left wondering when my cover expires. Had to double check , frankly found it a confusing process , which it isn't supposed to be”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. All quote information used on confused.com is provided by the user. Even automatic renewal quotes are based on information previously entered. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Impossible to make payment on line. Funds were approved by the bank (six times!) When contacting call centre I was obliged to give information not pertinent to my quote - such as do we have other vehicles, questions relating to our home insurance. Telephone agent was unable to answer several of my basic questions relating to the policy such as our allowance for taxi costs to return home after a breakdown.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“(link unavailable) is a great platform for comparing car insurance quotes from 169 insurance companies, helping you find the best deal. Their car insurance calculator is super helpful in estimating your premium. Plus, they offer a unique rewards system, like free Greggs hot drinks for a year, when you buy car insurance through them. According to their data, 51% of car insurance customers could save £462.49. They've got an excellent rating of 4.3 out of 5 based on customer reviews. Overall, (link unavailable) is a solid choice for those looking to save time and money on car insurance.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“(link unavailable) is a great platform for comparing car insurance quotes from 169 insurance companies, helping you find the best deal. Their car insurance calculator is super helpful in estimating your premium. Plus, they offer a unique rewards system, like free Greggs hot drinks for a year, when you buy car insurance through them. According to their data, 51% of car insurance customers could save £462.49. They've got an excellent rating of 4.3 out of 5 based on customer reviews. Overall, (link unavailable) is a solid choice for those looking to save time and money on car insurance.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“(link unavailable) is a great platform for comparing car insurance quotes from 169 insurance companies, helping you find the best deal. Their car insurance calculator is super helpful in estimating your premium. Plus, they offer a unique rewards system, like free Greggs hot drinks for a year, when you buy car insurance through them. According to their data, 51% of car insurance customers could save £462.49. They've got an excellent rating of 4.3 out of 5 based on customer reviews. Overall, (link unavailable) is a solid choice for those looking to save time and money on car insurance.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“(link unavailable) is a great platform for comparing car insurance quotes from 169 insurance companies, helping you find the best deal. Their car insurance calculator is super helpful in estimating your premium. Plus, they offer a unique rewards system, like free Greggs hot drinks for a year, when you buy car insurance through them. According to their data, 51% of car insurance customers could save £462.49. They've got an excellent rating of 4.3 out of 5 based on customer reviews. Overall, (link unavailable) is a solid choice for those looking to save time and money on car insurance.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Had trouble when renewing my car,you gave me a price of £478 which was 60 pounds more than last years, I was not happy and let you know. Nothing changed so I went with someone else and paid £360, when I phoned up to cancel the lady said we can do it for £353. Too late and I haven't swapped back. Do it for £300 for all the trouble you've caused and I will switch. Let me know ASAP”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 3 weeks ago

“Website continually sent you round in circles was not able to finalise the policy therefore could not pay or buy the policy”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“Confusing. I was given motor insurance quote, yet when checking it out it turned out to be wrong.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Difficult to actually buy the policy once you have decided.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews