“Confused is a good name for confused.com. I find the quotes confusing as you have to looking into what is included and not included in order to decide whether the quotes are compatible to the quotation from the existing supplier.
This year after comparing all the quotes it proved to be worthwhile staying with the same insurance company as last year. Therefore I would question whether it is worthwhile using Confused.com.”
“Had difficulty understanding the person dealing with the quote on the telephone. The breakdown in communication led me to remain with my insisting insurance provider. I wouldn't bother using you again.”
Thanks for leaving your review.
We’re sorry to hear you had trouble understanding the insurers customer service team over the phone. Confused.com is an online comparison site and not an insurer, so we do not operate a telephone service.
If you need any further assistance please contact our support team via email at help@help.confused.com.
Jess, Confused.com Representative
“I had a very positive experience using Confused.com for my car insurance. The website was easy to use and allowed me to compare multiple quotes quickly. I purchased LV= car insurance through Confused.com and found an excellent, affordable deal that suited my needs. The whole process was smooth and convenient, and I would definitely recommend Confused.com to anyone looking for good value car insurance.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Jess, Confused.com Representative
