Hello,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
“We continued with AA for my car again this year but they made life so difficult with their website when we tried to add a car of a deceased family member. We used your 2nd recommendation then for Admiral. We'd never thought of them. Thanks”
“There need to be filters when searching for car insurance prices, such as not viewing app only prices, otherwise it's very frustrating/time consuming. This also applies to optional items - windscreen, legal cover, breakdown etc. which only comes up later.”
“Hard to get to what you want, then get to final payment page and be refused. Tried several times but went with Meerkat, got it cheaper and with far less trouble, sorry.”
“the break down in detail e.g. driving in Europe, window excess, etc were all displayed to show the information without having to press more buttons to open window. Price was cheaper than the other comparisons sites.”
