“You do not make your Reward requirements clear.
I got my insurance through your website and was not offered the rewards package as later I noticed that I need to use the App.
So seems like a bit of a con!!”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
We do provide a link to the app on our rewards page as well as the terms and conditions of the promotion which make clear all requirements.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
“In emergencies one should be able contact gocompare.com easily. This is a problem I have had. I emailed the company and so far have not had a reply. You must sort this out, otherwise you provide a good service. Don't be scared of your customers.”
“My regular insurance company doubled my insurance without explanation or any incident on my side £3600.
Confused sourced me a new company at £560. With all the bells & whistles. 😁”
Hello Marina,
Thank you for leaving your review.
I’m very sorry to hear you had trouble purchasing your insurance cover.
Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page.
Dan, Confused.com Representative
