“We continued with AA for my car again this year but they made life so difficult with their website when we tried to add a car of a deceased family member. We used your 2nd recommendation then for Admiral. We'd never thought of them. Thanks”
“There need to be filters when searching for car insurance prices, such as not viewing app only prices, otherwise it's very frustrating/time consuming. This also applies to optional items - windscreen, legal cover, breakdown etc. which only comes up later.”
“Hard to get to what you want, then get to final payment page and be refused. Tried several times but went with Meerkat, got it cheaper and with far less trouble, sorry.”
“the break down in detail e.g. driving in Europe, window excess, etc were all displayed to show the information without having to press more buttons to open window. Price was cheaper than the other comparisons sites.”
“You do not make your Reward requirements clear.
I got my insurance through your website and was not offered the rewards package as later I noticed that I need to use the App.
So seems like a bit of a con!!”
Hello,
Thank you for leaving your review as your feedback is really important to us.
I’m sorry to hear you feel this way.
We do provide a link to the app on our rewards page as well as the terms and conditions of the promotion which make clear all requirements.
Our Rewards+ program is app exclusive to ensure a secure and seamless experience. Because of this, a mobile device is required to log in, view and use any earned rewards.
We understand not everyone has a smartphone. An alternative option is to use a tablet: Our app is fully compatible with most iPad and Android tablets. If you have access to a tablet, you can download the app and use it to manage and redeem your rewards.
If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com.
Dan, Confused.com Representative
