“Very helpful as a starting point, cheaper insurance is not always the best for me as Defacto ratings are important to me in terms of customer satisfaction so I research these as part of my decision making.”
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Jess, Confused.com Representative
“Found the perfect insurance for me with a huge discount on my renewal quote. Very good service apart from not being able to collect my rewards unless I install the app, which I haven't done as yet.”
“It cannot get easier. Enter your details once (remembered by you from last year), multiple quotes from different companies and simple to tailor the quote to personal preferences. Five minutes later I have confirmation of cover saving £100 on premium and £500 on excess.”
