Name: Confused.com - Car Insurance
Rating: 4.54

“Gets costly when we try and tweak monthly and yearly prices for the same date range and length or try and do search more than once.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“No one to speak to . Internet only , not for OAP CUSTOMERS”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“I’m very disappointed with my recent experience using Confused.com. While the site initially displays what appear to be competitive quotes, these do not reflect the actual prices offered by the insurers or brokers. When I selected the cheapest quote shown on their site, the provider either cancelled it shortly afterwards or redirected me to a phone number. Once I called, the broker gave a much higher quote than what was originally listed online—sometimes hundreds of pounds more. This practice feels misleading and wastes a lot of time for customers who are trying to find accurate and affordable insurance. Transparency and honesty should be the foundation of any comparison service, but in my experience, Confused.com failed to deliver either.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Insurers may occasionally need to discuss a quote with you directly either to correct an error or to confirm some additional information. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“Joanne did not request a quote. You got it wrong and a complaint has been filed however you said I would be contacted today. Again this did not happen. I believe your site did make a mistake and then attempted to make it right /wrong by jchanging the contact .”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Quotes will always be in the name of the person added to the quote form and whilst quote details can be amended confused.com do not administer your policy so there is no way we would have been able to retroactively change the name on the policy you hold with your insurer. I would recommend contacting your insurer directly to discuss any changes that have been made to your policy/contract. If you need assistance with a quote, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Iv had loads of trouble trying at add information and get in touch with a person.”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Tried to buy car insurance from Aegous, went through all the steps but was not allowed to complete the transaction despite trying three times. No good being offered good deals and not being allowed to take advantage of them.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“You sent me on a waste of time as you did not use my true details with 1 year no claim you put seven years into your account and the price rise to about the same as my insurance company. Where did you get over 7 years from ?”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. All quote information used on confused.com is provided by the user. Even automatically generated renewal quotes are based on information previously entered on the site. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Misleading quotes. Not as competitive as on-line providers. Quote changes within 15 minutes.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 3 weeks ago

“Given a quote went to provider to pay to be told wouldn't insure so what's the point of answering all questions then search choose a quote to be then told at last minute it's not available why put the price up on the search it's misleading”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 3 weeks ago

“Sorry so confusing to renew when you have to explain what happened if you were involved in accident by third party not your fault, and there insurance accepted full liability it feels like l am being penalised lm sure? Thanks!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“It’s very bad. Very bad pricing”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 3 weeks ago

“Insurance quotes are way too high and do not reflect actual car economics and value.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 3 weeks ago

“Initially you quote us a lowest price and that is a ploy to lure us, the public, to call you and then you increase the premiums the next day or the same day AND THIS IS DONE WITH YOUR BLESSINGS. You make the public to call you so that you can earn your commission by quoting fictitious lower prices and the ammened price is nowhere near to the original quotation price. THIS, I CALL CHEATING THE CUSTOMERS. You never give out the promised rewards. I've insured my car and my house for at least 3 years, if not more, so that is 6 occasions but so far i havent received any of my awards nor promised coffees. If you are genuine give them to me NOW.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form within 60 days of your purchase. I hope this helps! Dan Confused.com Representative

Posted 3 weeks ago

“(link unavailable) is a great platform for comparing car insurance quotes from 169 insurance companies, helping you find the best deal. Their car insurance calculator is super helpful in estimating your premium. Plus, they offer a unique rewards system, like free Greggs hot drinks for a year, when you buy car insurance through them. According to their data, 51% of car insurance customers could save £462.49. They've got an excellent rating of 4.3 out of 5 based on customer reviews. Overall, (link unavailable) is a solid choice for those looking to save time and money on car insurance.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Constant pressure to buy”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 3 weeks ago

“I got a notification saying my car insurance was due in August. But it wasn't due til December. It prompted me to panic and buy car insurance too early.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Renewal reminder quotes are based on information that has previously been entered on the site, if there have been any changes in your circumstances since you last created a quote or that quote was not created using accurate data, we would unfortunately have no way of knowing. Customers are encouraged to check that the information is up to date and accurate before proceeding to purchase a policy. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“Make you confuse!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 3 weeks ago

“I buy my car insurance through Confused.com every year through another cashback site. And I’ve always received my Confused.com rewards of coffee vouchers and a gift card. However, this year with no warning this is no longer available so there is no reason for me to continue to use Confused.com.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 3 weeks ago

“I took out car insurance with Nutshell not knowing that you had taken off my mother as a named driver...it was then £200 more so I cancelled the policy, this was in 5 - 10 mins of taking out the policy. This cost me £25.... absolutely horrendous & disgusting! Fuming with the whole experience!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you have had this experience. As we’re a comparison site, we do not administer policies and therefore are unable to assist with cancellation queries. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps. Dan, Confused.com Representative

Posted 3 weeks ago

“Very expensive prices”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews