Name: Confused.com - Car Insurance
Rating: 4.54

“I had to speak to someone at the insurer and they did not have details of the quote and were going to charge an extortionate premium. I have stayed with my current insurer. The exercise was a complete waste of my time.”

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Posted 6 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 4 days ago

“So expensive it’s ridiculous”

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Posted 6 days ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 days ago

“Never heard of this company so not going to insure with them”

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Posted 6 days ago

Hello, Thank you for leaving your review as your feedback is really important to us. *I’m sorry to hear you feel this way / I’m sorry to hear you had this issue* if needed If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 4 days ago

“Double everyone else's prices”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 days ago

“Daylight robbery”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Lauren, Confused.com Representative

Posted 4 days ago

“Confused.com have themselves got CONFUSED !!! I used their site to obtain a quote for a future car insurance renewal and having obtained a promising quote,transferred to the Insurance Provider's website.Confused.coms programming must have tracked this as a PURCHASE,not just an ENQUIRY and sent me a Request to do a Purchase Review (Star rating etc).Checked with my insurers,with my bank etc. to make sure I had NOT purchased a Policy,so a GLITCH in their programme???? Only put ONE star as a marker.Confused.com is always given 5 stars by me.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Lauren, Confused.com Representative

Posted 4 days ago

“I brought a policy insurance and they didn't give me the insurance but they took the whole payment for one year over 3k£. And all I got back till now.. it's we are sorry it was a sistem error but the sistem error was not on taking the money. I'm still trying to get my money back.”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. We do not process any payments here at Confused.com. Payments would be taken directly by your insurer directly. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 week ago

“Because still waiting for a ring back of ladybird insurance and that was on the 24th at around 3ish and still no one got back to me”

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Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 week ago

“I have already written to you that I have already bought car insurance from your website, I will add that I had to provide all the data again for the insurer, I have been insured for 17 years and everything was fine, and now all of a sudden it happened and the insurer's operator told your website they don't care about anything and I have to provide everything again I lost 2 hours!!! so this is my assessment of your websites!!! regards”

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Posted 1 week ago

Hello Kazimierz, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. Our support team will be in touch shortly. Corey, Confused.com Representative

Posted 1 week ago

“Absolute ripp off”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 1 week ago

“Too expensive. Is not accommodating for new drivers. Unfortunately”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 1 week ago

“Worst insurance company admiral”

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Posted 1 week ago

Hello Muhammad, Thank you for leaving your review, your feedback is really valuable to us. We are sorry you feel this way about Admiral. If you’d like to contact us, please email communications@confused.com. Corey, Confused.com Representative

Posted 1 week ago

“Does not provide a proper comparison”

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Posted 1 week ago

Hello Roger, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details and our team will be happy to help. Corey, Confused.com Representative

Posted 1 week ago

“I do no wish to comment”

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Posted 1 week ago

“Expensive quotes and not for private hire”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 1 week ago

“Generally their quotes are compatable with other providers but their big advantage was the reward of 12x monthly car wash vouchers. These are no longer being offered & their replacements are a very poor alternative. As a result there are other, better offers - eg cashback sites”

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Posted 1 week ago

Hello Kevin, Thank you for leaving your review, your feedback is really valuable to us. I am sorry to hear you are unhappy with our current reward offers. We do review our reward offers regularly. Corey, Confused.com Representative

Posted 1 week ago

“i have been trying to pay for a insurance bank say yes insurance say lots not them bank says it’s not them the insurance company wasn’t helpful at all it even explaining anything then you keep sending me saying your quote is ready as gain and again not helpful at all hastings isn’t helpful at all been told to pay haa as sting ain’t accepting the ayments but saying it’s the bank but it’s not”

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Posted 1 week ago

Hello Mark, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Corey, Confused.com Representative

Posted 1 week ago

“High prices couldn’t find one good insurance the site was very useless and unhelpful”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Corey, Confused.com Representative

Posted 1 week ago

“The quote generated were not honoured by the insurance companies, total rubbish.”

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Posted 2 weeks ago

Hello Jon, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, We hope to hear from you soon. Corey, Confused.com Representative

Posted 1 week ago

“The quotes you show are nowhere near the actual price that is then quoted by the company. Not my kind of site.”

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Posted 2 weeks ago

Hello Barrie, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Corey, Confused.com Representative

Posted 1 week ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews