Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Confused.com - Car Insurance Reviews

4.5 Rating 174,252 Reviews

91 %

of reviewers recommend Confused.com - Car Insurance

Company Reviews

Product Reviews

4.5

Based on 174,252 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Optained insurance from another comparison site £200 cheaper with the sam insurer for a better level of cover”

Posted 4 weeks ago

Hello Richard, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Disregarding myself as the driver and clearly putting my father as the main driver so that I would receive cheaper quotes. Extremely misleading and not helpful at all”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Rediculously impossible to obtain prices quoted to lure you in, then very high quotes received!”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Ur insurance quote was the highest .. fir 1.2 micra..think u got CONFUSED with a ferrari lol 😆”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 3 weeks ago

“Not accurate”

Posted 4 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 weeks ago

“Wasn’t very good value was expecting a cheap and reliable service yet was given a quote for 12k”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 4 weeks ago

“The log in was problematic as o requested a new password and it timed out before the email arrived had to try several times to resolve this very frustrating and time consuming”

Posted 4 weeks ago

Hello Robert, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“Quote me happy should be removed from your site as the service is non egsistant it can only damage the reputation of this site”

Posted 4 weeks ago

Hello Connor, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 4 weeks ago

“Expensive”

Posted 4 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 4 weeks ago

“I selected 2 different insurers and when I got to payment they said unable to proceed need to validate information you entered. We have always been honest when entering details and have no idea why this would happen. I ended up on another site and insured the car there without issue.”

Posted 4 weeks ago

Hello Kelsey, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 4 weeks ago

“I. Tried several times to renew my policy trough your website, and failed”

Posted 1 month ago

Hello Maria, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 4 weeks ago

“They try to rip you off with high quotes 🧐”

Posted 1 month ago

Hello Leonard, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 4 weeks ago

“Very poor! You can’t actually speak to anyone when you call to clarify details and purchase! Really annoying. I’ve had some bad service from insurance companies with their clerical errors causing me issues that I prefer to speak to someone to make sure all the info is correct. The confused quitters don’t have staff you can speak to due to their cost cutting and shareholder pleasing attitudes. I’ll never purchase insurance with talking to a human being, thus confused website is poor”

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“Get your facts right I have not purchased car insurance from confused.com”

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“I did not purchase my car insurance with yoga . I have no problem with confuse .com”

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“I did not contact Confused.com. My husband did, and he is the owner and main diver of the car.”

Posted 1 month ago

Hello Khalida, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“I was given several quotes for insuring a new car. However when I clicked on the cheapest 6, they all took me to identically designed websites, for the same insurer (trading under different names), each of which nearly doubled the quote when I added the registration number. The whole thing felt like a cheap scam, rather than competitive price comparison.”

Posted 1 month ago

Hello Andrew, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 4 weeks ago

“The details I entered into confused.com gave me a quote I was happy with, however, the same details following transfer across to the insurance company website doubled. Furthermore, this significant increase was not obvious. Extremely disappointed and bordered on fraud.”

Posted 1 month ago

Hello Mark, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 4 weeks ago

“I bought car insurane with boom from your site only to find it was a nightmare to get in touch with them was only chat Option which took for ever to get though and even put chat down when did so Cancel it few hours later as didn't want problem down the line if needed to sort something only to be charged 75 pound to cancel it few hours later maybe u should look into who u let advertise on your wedsite”

Posted 1 month ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 4 weeks ago

“Failed to answer the question I asked.”

Posted 1 month ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 1 month ago

«
1
2
...
4
5
6
7
8
»

Confused.com - Car Insurance is rated 4.5 based on 174,252 reviews