Name: Confused.com - Car Insurance
Rating: 4.54

“Frustrating to use.”

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“Assuming its quotations are accurate, it is very helpful to have someone else do the hard work.”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 1 week ago

“Can’t find how to claim my Sainsbury voucher after buying car insurance Also not clear if you have to spend £25 at Sainsbury to claim £20 voucher”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 1 week ago

“Far too expensive insurance quotes.”

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Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 week ago

“I got a call from clements and trying to call them from last 3 days still they are not answering my call I didn’t proceed my insurance still yet”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“What an absolute con sham of a service. How is it possible to provide car insurance at one price. Then using the exact same information on the same site confused.com the prices go up £700 car insurance then £1000 then £1200. In the same day for the same car using the exact same information. What a confusion...???? idiots... i then deleted my cookies got the lower deal then next morning”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 week ago

“Ok for finding the right insurance but cudnt find link for the reward and had no reply after messaging?”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Ka, Confused.com Representative

Posted 1 week ago

“Quotes flux depending if you are using PC or mobile. I felt like I got tricked trying buy on PC only for it to be cheaper on mobile when using the site.”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Ka, Confused.com Representative

Posted 1 week ago

“I got a quote on confused.com and I had an issue with the payment online and I emailed them several times but they didn't help at all, they said contact the insurance company I called them and they said contact confused!! I was struggling between them with no reason to help, i had a bad experience with them so I would say not good website to get car insurance don't use it”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 week ago

“Website poor/dysfunctional”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“You blocked me for some unknown reason if you don’t want my business I’ll go elsewhere”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“You never seem to get a decent quote anymore , 6 years no claims amd its going up rather down ... so regards if your a careful driver or not.”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ka, Confused.com Representative

Posted 1 week ago

“it should be deeply mentioned each snd everything on website rather going to company’s website”

Helpful Report

Posted 1 week ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ka, Confused.com Representative

Posted 1 week ago

“Went to finalise payment with no fault on my side, after filling out all the questions , there was a glitch took me to the beginning, and in the end of it all site went down and I had to call company”

Helpful Report

Posted 1 week ago

Hello Anthony, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Ka, Confused.com Representative

Posted 1 week ago

“Misleading quotes”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“The price on Confused.com is different to the price at the brokers website.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“No comments”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Dan, Confused.com Representative

Posted 2 weeks ago

“Spent a long time on the phone giving details - to be put on hold - then the phone put down on me ...... Right before agreeing to buy insurance? No call back or anything . Lost my business and ill spread the word too!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Please note that confused.com does not operate a phone line so you were not speaking to us. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 weeks ago

“UTTERLY APPALLED. WAS TOLD MY RENEWAL COULD NOT BE REDUCED IN PRICE. LOOKED ON CONFUSED.COM AND I FOUND THREE QUOTES FROM ADMIRAL THAT WERE £600 OR 45% CHEAPER. ABSOLUTELY DAYLIGHT ROBBERY.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 2 weeks ago

“Poor selection. Not able to claim vouchers”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews