Name: Confused.com - Car Insurance
Rating: 4.54

“I'm attempting to renew my car insurance with you but cannot get it done. I've asked for help but must now wait 3-5 days”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 weeks ago

“Unable to provide insurance. I could have saved a great deal of time if you had understood the rules regarding residency and age.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Because my insurance is cheap but all of them in Confused.com is very expensive because bad”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“Price keeps changing”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Dan, Confused.com Representative

Posted 2 weeks ago

“dont use it”

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Posted 2 weeks ago

Hello. Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“too many emails from confused, i am confused now.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m sorry to hear you’ve been receiving unwanted emails. If you’d like to unsubscribe, you can update your preferences when signed into your Confused.com account. Please go to Account > Settings > Contact preferences to make this change. I hope this helps. Dan, Confused.com Representative

Posted 2 weeks ago

“Comparison sites are great and Confused.com was easy to use and search, but in the end, it didn’t help at all. I found good priced quotes for car insurance, particularly as I haven’t had a car for some years. However, I tried three times to purchase insurance only to be redirected to the company websites and somehow the price had trebled or even quadrupled. It’s pointless to be quoted £3-400 when the actual price is more like £1200-a ludicrous amount for a car worth hundreds even with my son as an additional driver.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“Complaint to THE FCA re conduct of ONE CALL”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“i was not impressed because all the insurance firms do not offer monthly payments even though that is what I opted for”

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Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way, insurers do offer monthly payment options. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“For not the first time, I did not receive the promised reward from confused.com”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m unable to locate a claim for a Confused.com reward under your email address. To claim a reward, please visit the Confused.com Rewards section of our website and complete the claim form. I hope this helps! Dan, Confused.com Representative

Posted 2 weeks ago

“you allow companies that fraudsntly use auto renewal that they dont allow you to cancel ! i asked for 1 years insurance not 20?years that i dont know the price of !!!! get your act together or go bust ! i now have to cancell the insurance and they try to make that impossible you should vet and ban sharp practice”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we’re a comparison site, we do not administer policies and therefore are unable to cancel a policy on your behalf. You can cancel an auto renewal at any time by contacting the insurer directly. Please contact the insurer you purchased with directly and they’ll be able to help. You will find their contact details on their website. I hope this helps explain the matter. Dan, Confused.com Representative

Posted 2 weeks ago

“The cheapest quotes that were provided turned out to not exist when following up with the insurer. Provided a quote for car insurance which was £195 for the year. This was followed by a message saying ‘you have encountered a pit stop’ when details were entered on the insurers website the quote was over £1000 (more than 3x higher than the next cheapest quote that actually existed). Pretty disappointing - price comparison sites only work if the results can be trusted. Going back to go.compare!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“I had quotes when I specified I wanted legal protection included. I was shown a quote from Saga for around £235 and the box fir legal cover was ticked indicating it was included at a cost of £15 extra which was included in the quote. When I was transfered to the Saga site for full details I was told I had opted for "Bronze cover" whi h was the most basic. Anything with legal cover was over £315. A complete waste of my time entering details and filters. Also, it was misleading.”

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Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear your quote details were showing incorrectly on the insurance provider’s site. Please be assured this is not the experience we want for our customers. We would like to investigate this for you as a matter of priority, therefore can you please email communications@confused.com I’m very sorry for any inconvenience this has caused you. We hope to hear from you soon. Dan, Confused.com Representative

Posted 2 weeks ago

“I noticed something very disappointing when using Confused.com for my car insurance renewal. The renewal price seems to increase every few days, which feels like a tactic to push customers into buying quickly out of fear of paying more later. In comparison, I checked with other comparison sites and competitors, and their prices stayed consistent for at least two weeks, giving me enough time to make a clear and confident decision. Confused.com should be more transparent and fair with pricing, instead of creating unnecessary pressure on customers. This experience has made me lose trust in the platform.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. Dan, Confused.com Representative

Posted 2 weeks ago

“Messing me about saying you would beat my renewal”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“Fully businesses entity”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Cant access insurers site from yours”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I’m very sorry to hear you had trouble purchasing your insurance cover. Confused.com is a comparison website which means Confused.com compares prices from different insurers who you then purchase with directly. Confused.com is not an insurer so I'm afraid we are unable to assist you with making a payment for your new policy. We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website. I hope this helps explain the matter but if you continue to experience issues, you can contact our customer support team via our contact page. Dan, Confused.com Representative

Posted 2 weeks ago

“All of your quotes were to expensive. I saved £1000 pounds just by looking on the internet at different sites .”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Dan, Confused.com Representative

Posted 2 weeks ago

“I have not received a response to my query sent a week ago”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. I've checked our records for your email and do not see any contact from you. Please note that if you have messaged our rewards team they aim to respond within 7 working days. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

“Wasted my time alot”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Dan, Confused.com Representative

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Confused.com - Car Insurance Reviews