“A good comparison price was quoted and I wanted to go ahead with the purchase. However All emails sent from Direct Line with attachments could not be read as a PDF so what's the point of sending the email with an attachment that can't be read. Thus I cancelled the new policy and remain with my existing provider. Direct line need to address this issue otherwise they will loose customers like me.”
“I did a search for car insurance premiums but when I clicked on them to communicate with the insurance company, it just kept saying sorry we are experiencing problems, please try later. In the end, I went directly by phone and sorted it out. No exageration, I was online and on the phone for nearly 4 hours!”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We are glad to hear you were able to arrange the policy by contacting the insurer directly.
Dan, Confused.com Representative
“Probably not! Due to that fact that on four separate occasions I tried to pay online for my already expired car insurance. The quote was fine, within my budget but after my bank authorised the payment to you it would not go through. It also states on the website that you can only contact by phone when claiming on a policy but where is the phone number? There's only an email address to contact. Needless to say I have gone with another insurance company (one with an actual local office in the high street!) and their quote was a little more but I have piece of mind knowing there is a human being who could help if I need it. At least you have the right name for yourselves...confused!”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Dan, Confused.com Representative
