“Girl explain everything to me and I understood everything. Hi she explained to me so I give her 10 out of 10 because her help was very good many thanks, Margaret bell”
Thanks for leaving your review.
We understand youāre trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Dan, Confused.com Representative
“I got a quote from Confused.com for car insurance, I was happy to go ahead with the quote, but when I was redirected to the website of the provider, it showed me a different price which was higher by over 80Ā£. I did try this multiple times but with the same result. After spending much time on it, I had to abandon the option and go elsewhere. Hence disappointed, because the price shown was the most competitive, but unfortunately not for real!”
Thanks for leaving your review.
Weāre sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves. All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
Did the payment method change from annual to monthly?
Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
Did you upgrade the cover level? (e.g. change from āBronzeā to āGoldā)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
Screenshot of the price on Confused.com
Screenshot of the price on the insurer's website
Insurer's name
Date you obtained the quote
We hope this is resolved for you soon!
Dan, Confused.com Representative
