“Waste of time - despite me saying up front on your documentation that was for a leased car in name of finance companty I was still taken through oodles of screens and questions, then had to repeat some of these answers to the insurers own questions only at the very end to be told - we do not offer this! Like last year I lost another good hour of my life I will never get back - this is poor”
Hi William,
Thanks for leaving your review.
We’re very sorry to hear you had trouble on our website after getting your quotes. This is certainly not the experience we want for our customers.
Because you have posted on a review site, we cannot view your specific Confused.com account details here. To help us resolve this, please email our support team at help@help.confused.com and confirm the date of quote, price and name of insurance company in question. Once we have your details, we can jump right in and find out what went wrong.
Ka, Confused.com Representative
“Every year my car insurance jumps up on renewal,for no (stated) reason, despite my never having made a claim. Once you've done it once you know the drill. Straight on to Confused.Com for a lower quote - and £47 of freebies. It's a no brainer!”
Hi Derek,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
I have reviewed our site and I can not find any past communication with your given email address.
If you need assistance, you can get in touch with our support team via our contact us page and a screenshot of the issue:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“I am not happy at all about the services you offer, as I find it difficult to understand,especially about rewards and add your rewards, so many times I bought car insurance and home insurance without getting my rewards. So I am not really happy about your services”
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
We have notified all Confused.com customers from November 2025 the rewards has been updated as APP exclusive.
We’re unable to locate a claim for a Confused.com reward under your email address.
Here is how to claim your reward after buying car, home, or van insurance:
Open the app: Start by downloading or opening the Confused.com app from your device's app store/play store.
Claiming: Go to the "Rewards" section, log in, tap "Claim my reward" and complete the required questions on the reward claim form.
Timeline: We then need to verify your policy details (like your policy number and insurer). This can take up to 14 working days.
Make sure your push notifications are on so we can let you know when your reward is verified! You can then redeem your wallet balance for a brand of your choice.
Ka, Confused.com Representative
