“Not a positive experience.. quite confusing.. and doesn't allow you to go back and check if all answers are correct.. and I think it jumps or feels it jumps questions so I didn't have faith in quotation”
Hi Theresa,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
There is an option to select 'edit quote' on the quote summary page and you can choose to go back to quote form and review and amend your answers.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“At my age (88) I am past the age that many insurance companies will give car insurance and those that do tend to charge heavily for it. Confused Dot com quickly found me a sensible deal”
“Sorry Confused.Com, but I put in criteria for what I am looking for and you ignore it! I put in £250 excess etc, and you give 50+ companies who don't meet the criteria I need to compare the my renewal quote without spending hours checking ever quote. Get your act together Confused.com”
Hi Roderic,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Voluntary excess and Compulsory excess are 2 different excesses and this is set by your chosen insurer.
If you'd like to query their policy summary, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“It was easy to fill in the information and then get a number of quotes instantly. They were two companies that were cheaper than going directly to them. I managed to save a lot of money.”
“Website gave a quote and then when I went to complete and pay kept saying it wasn’t possible, did this for 3 days as wasn’t sure if the website was having problems but still didn’t work. Tried their WhatsApp which was another waste of time then found their telephone number spoke to someone who said they could sort it and surprise surprise the quote went up considerably. Won’t be using them and I’d like the hours back I’ve wasted”
Thanks for leaving your review.
We’re sorry to hear you had trouble purchasing your quote. Confused.com is an online comparison site and not an insurer, so we do not process any payments.
We’d recommend contacting your chosen insurer directly to request assistance. You will find their contact details on their website.
Ka, Confused.com Representative
