“I was not at all impressed that the cheapest price/quote that was offered was conditional. It was only that price if customers signed up for and managed via the app. This should not be permitted and I did not choose this company for this reason. This was not a fair platform for other providers.”
“Zero stars for recommending RAC CAR INSURANCE who charged me £25 for an insurance policy starting 3 weeks later, even though I immediately cancelled the same day I applied for the insurance.
RAC did NOT make it CRYSTAL CLEAR that a non-refundable £25 would be charged for changing one's mind about taking out RAC car insurance, and that there is NO 14 day cooling off period in reality.
It is very deceitful, misleading, maybe even illegal (for not allowing the customer who changed his/her mind within less than 14 days of taking out the policy and charging the customer £25 penalty charge instead under the so called guise of "Administrative Fees") to have a full refund.
Do NOT take out RAC CAR INSURANCE and do NOT trust "Confused.com" which should be renamed "Confused.CON!"
#RIP OF BRITAIN # RAC CAR INSURANCE # CONFUSED. CON#”
Thanks for leaving your review.
We’re sorry to hear that your experienced this issue with RAC - car insurance.
We want to investigate this as a priority, but we’re unable to do this on the review site. Can you please email complaints@help.confused.com so we can look into this immediately?
Ka, Confused.com Representative
Hi Kenneth,
Thanks for leaving your review as your feedback is really important to us.
I’m sorry to hear you had this issue.
Confused.com is an online comparison service so do not operate a telephone service. Apologies for any inconvenience!
If you need assistance, you can get in touch with our support team via our contact us page:
https://www.confused.com/help/contact-us
Ka, Confused.com Representative
“Timely reminder of when car insurance due with plenty of suggested options. An easy to use website and means of purchasing. The £20 voucher and Greggs drink vouchers are an added bonus. Overall a good experience and insurance with a reputable insurance company.”
“Insurance quote was first low then went up and up and up from £214 to nearly £400 when I altered things to make it cheaper and then returning to original plan. Eg applied less mileage price went up but came back to original mileage and price went up further. Seems to be a commission based ripoff to me.”
Thanks for leaving your review.
We understand you’re trying to find the best price possible. We want to clarify that we are a comparison website and do not set the prices ourselves.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
If you'd like to query a specific price, we recommend contacting that insurer directly and they should be able to explain this to you in more detail.
Ka, Confused.com Representative
