Name: Confused.com - Car Insurance
Rating: 4.54

“I did not contact Confused.com. My husband did, and he is the owner and main diver of the car.”

Posted 2 weeks ago

Hello Khalida, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 2 weeks ago

“I was given several quotes for insuring a new car. However when I clicked on the cheapest 6, they all took me to identically designed websites, for the same insurer (trading under different names), each of which nearly doubled the quote when I added the registration number. The whole thing felt like a cheap scam, rather than competitive price comparison.”

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Posted 2 weeks ago

Hello Andrew, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 2 weeks ago

“The details I entered into confused.com gave me a quote I was happy with, however, the same details following transfer across to the insurance company website doubled. Furthermore, this significant increase was not obvious. Extremely disappointed and bordered on fraud.”

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Posted 2 weeks ago

Hello Mark, Thank you for leaving your review. The time a quote is valid for can vary between each of the providers on our panel. Some quotes are only valid at the time of the quote and others are valid up to 30 days depending on which provider you choose. As we’re a comparison site, unfortunately this isn’t something we can control at Confused.com. As we don’t calculate the prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. I’m sorry for any inconvenience caused. Ka, Confused.com Representative

Posted 2 weeks ago

“I bought car insurane with boom from your site only to find it was a nightmare to get in touch with them was only chat Option which took for ever to get though and even put chat down when did so Cancel it few hours later as didn't want problem down the line if needed to sort something only to be charged 75 pound to cancel it few hours later maybe u should look into who u let advertise on your wedsite”

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Posted 3 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ka, Confused.com Representative

Posted 2 weeks ago

“Failed to answer the question I asked.”

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Posted 3 weeks ago

Hello James, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you feel this way. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“i tried for a car insurance but when i pressed to insurer it loaded another quote going to try again if its the same again i will go elsewhere”

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Posted 3 weeks ago

Hello Patricia, Thank you for leaving your review. As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority. Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com in your email, please confirm the prices you have received and the name of the insurer in question. I’m very sorry for any inconvenience this has caused you, Patricia. We hope to hear from you soon. Ruby, Confused.com Representative

Posted 3 weeks ago

“insurance company are not very good at all”

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Posted 3 weeks ago

Hello, Thank you for leaving your review, your feedback is really valuable to us. It appears your issue is with the insurer however, If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 weeks ago

“Confusing!”

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Posted 3 weeks ago

Hello Christopher, Thank you for leaving your review, your feedback is really valuable to us. If you’d like to contact us, please email communications@confused.com with details of your query and our team will be happy to help. Ruby, Confused.com Representative

Posted 3 weeks ago

“Very expensive”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“I only put the insurance a few days early.you put it up buy £13.00 . So i will not tell my friends or family about confused.com.”

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Posted 3 weeks ago

Hello Alma, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“I received a quote from boom essentials but unable to proceed as it shows unable to podeed”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“Even though ticking protected ncd all prices shown without so re run quotes again with exactly the same result. Some places wanting £40 extra”

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Posted 3 weeks ago

Hello, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“Price is a joke!”

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Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“£280 cheaper on compare the market??”

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Posted 3 weeks ago

Hello Andrew, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“Paid 132 00 deposit to one quote direct never received any response at all not insured don’t have a telephone number to ring just a portal to log on to that itself is stupid as I don’t exist to them so can’t log in I have sent emails to them no reply have the online banking proof that this was paid can you help get my refund my email is Brian.fulcher81@outlook.com Mobile no 07599561991 thank you”

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Posted 3 weeks ago

Hello Brian, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“All the car insurance companies you gave was well over the top in price”

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Posted 3 weeks ago

Hello Fred, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“So bad because can’t make insurance in ther and contact number not working to make insurance when did everything than want do deposit need make call that number in ther show not working”

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Posted 3 weeks ago

Hello Soran, Thank you for leaving your review as your feedback is really important to us. I’m sorry to hear you had this issue. If you need assistance, you can get in touch with our support team via the contact form located on our website. Alternatively, please email communications@confused.com. Ruby, Confused.com Representative

Posted 3 weeks ago

“Insurance has gone up from 350to over 1k in the last uear”

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Posted 3 weeks ago

Hello Satish, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“Very expensive”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago

“Far too expensive”

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Posted 3 weeks ago

Hello Keith, Thank you for leaving your review. I'm sorry to hear the prices you have received are not competitive. As we are a comparison website, we don’t calculate the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website. They work out the premium based on claims statistics gathered for others with similar details and some insurers do change their rates frequently. If you would like to query any of your prices, we would recommend calling the insurer directly and they should be able to explain this to you in more detail. You could also read our ‘How do I save money on car insurance' article on our website to look into ways to reduce your insurance. Ruby, Confused.com Representative

Posted 3 weeks ago


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Confused.com - Car Insurance Reviews