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Cobweb Reviews

4.8 Rating 8,030 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Issue fixed. Office applications are now signed in and working as normal.”

Helpful Report

(Support) - Posted 6 years ago

Hi Alexandra That is great to hear, thank you for taking the time to leave a review. Kind regards Cobweb

Posted 6 years ago

“Support was helpful and knowledgeable, and solved my problem, explaining what to expect with the fix”

Helpful Report

(Support) - Posted 6 years ago

Hi Eleanor Thank you for your review, we are delighted to hear you were pleased with the support provided. Kind regards Cobweb

Posted 6 years ago

“Fast and responsive service”

Helpful Report

(Support) - Posted 6 years ago

Hi We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“Thanks for turning this around so quickly.”

Helpful Report

(Support) - Posted 6 years ago

Hi Louise We are really pleased to hear our support team was able to assist you. Kind regards Cobweb

Posted 6 years ago

“all good and prompt response 100%”

Helpful Report

(Support) - Posted 6 years ago

Hi That’s is brilliant to hear, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“excellent support mechanism”

Helpful Report

(Support) - Posted 6 years ago

Hi Mark Good to hear, thank you for reviewing Cobweb! Regards,

Posted 6 years ago

“Support is always quick to respond and very helpful.”

Helpful Report

(Support) - Posted 6 years ago

Hi Mike Thank you for your review. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“very good thank you”

Helpful Report

(Support) - Posted 6 years ago

Hi Susan We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“Wish he had coached me on how to run an anti virus review for possible attack. Guess I should know how to do this but I do not.”

Helpful Report

(Support) - Posted 6 years ago

Hi James Thank you for your feedback. Regards, Cobweb

Posted 6 years ago

“Took too long to respond and I had already added the domain to the anti-spam as a precaution.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your feedback. Cobweb takes pride in providing an efficient support service to all of our customers; one of the ways which help us to achieve this is to prioritise the requests raised to our technical support team, this means a lower prioritised request may take a little longer to resolve, but will be in-line with our Service Level Agreement. If your request is urgent, please do not hesitate to call us and we will endeavour to process your request as quickly as possible. Regards, Cobweb

Posted 6 years ago

“all good - perfect fix!”

Helpful Report

(Support) - Posted 6 years ago

Hi Geoff Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 6 years ago

“Excellent support”

Helpful Report

(Support) - Posted 6 years ago

Hi Hasan Good to hear, thank you for reviewing Cobweb! Regards,

Posted 6 years ago

“quickly and consicely fixed my issue”

Helpful Report

(Support) - Posted 6 years ago

Hi Graeme Thank you for your review and feedback. Kind regards, Cobweb

Posted 6 years ago

“I had a a really tricky issue linking my Cobweb Cloud MS account with my new I-pad to enable Oulook Mail. Daniel sorted it simply and efficiently despite it being full of tricky twists! Thank goodness for Daniel and Cobweb! All working now!”

Helpful Report

(Support) - Posted 6 years ago

Hi Ash Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Daniel and thank you for your feedback. Regards, Cobweb

Posted 6 years ago

“quick response and quality advise, thank you”

Helpful Report

(Support) - Posted 6 years ago

Thank you for your kind words David, our Support Team pride themselves on their customer service and will be grateful of your comments.

Posted 6 years ago

“Quick and efficient”

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(Support) - Posted 6 years ago

Quick and efficient are how we like to think of ourselves too!! Thank you for your review Sam.

Posted 6 years ago

“helpful staff”

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(Support) - Posted 6 years ago

Thank you Raymond We are so glad to hear you were happy with the service provided by our team.

Posted 6 years ago

“Took 3 days including chasing and phone call from ICT manager to get this simple certificate issue fixed.”

Helpful Report

(Support) - Posted 6 years ago

We are extremely sorry to hear you had a negative experience. Further to your conversation with our Team we have taken your comments on board and once again apologise for the delay.

Posted 6 years ago

“Rory was great... Thank you Mike”

Helpful Report

(Support) - Posted 6 years ago

Hi Mike We are really pleased to hear Rory was able to assist you. Thank you for your review. Kind regards Cobweb

Posted 6 years ago

“all good - very quick resolution”

Helpful Report

(Support) - Posted 6 years ago

Hi Scott That is brilliant to hear, thank you for your review. Kind regards Cobweb

Posted 6 years ago

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Cobweb is rated 4.8 based on 8,030 reviews