Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,271 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ticket should still be open and the issue unresolved so I am unable to provide full feedback.”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch to help resolve your query. Regards, Cobweb

Posted 4 years ago

“I am 78 years old unfortunately and have some difficulty in using the small screen digits on my I phone ( the smallest version). And sorting out a new password took me far longer than it ought to have done. Nevertheless the technician I spoke to on a number of occasions was not at all helpful and I was on the point of ending my relationship with cobweb sine I dead. More than a week without e mail reception, having been hacked. Finally it was sorted on my third attempt but the impatience of one of the advisers concerned was very aggravating . Nick greaves”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your feedback, we are really sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your comments further please contact our Customer Relations Team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Your guy got me in and helped change the password. But when I began deleting emails from the server, I also lost them on my desktop. Exchange is not easy to use.”

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(Support) - Posted 5 years ago

“Things are taking too long for responses or resolutions”

Helpful Report

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Ticket took too long to resolve, support team were unable to answer the questions properly and it was only when Stuart got an Acronis engineer involced after 4 months, did we get the answers to our questions. I suggest that Cobweb need to brush up on their Acronis skills.”

Helpful Report

(Support) - Posted 5 years ago

“I feel that although i have been given a link to find teh information myself i do not feel as a customer Cobweb have contacted me to help understand what we need, also the issue i have is that we were happily using these extra domain names in the previous control panel before we were forced to use MS 365, therefore as part of our ongoing subscription i feel Cobweb have not made sure we have maintained all the emails.”

Helpful Report

(Support) - Posted 5 years ago

Hi Philip Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We have arranged for our support team to reach out to you to clarify the issue and information provided. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 5 years ago

“Took far to long to resolve and lacked customer service.”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 5 years ago

“no no no no no no”

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(Support) - Posted 5 years ago

“Haven't actually had any support. I still don't know what is happening with the upgrade.”

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(Support) - Posted 5 years ago

Hi Melita Thank you for your review - I will contact the Upgrades team and advise when you are scheduled in. Regards, Cobweb

Posted 5 years ago

“extremely poor client support with long standing issues unresolved , Failure to communicate even when the support team said it would phone, overall your service lacks teamwork ability or otherwise to forward issues to a colleague responsible to provide a resolution. After many months of disappointment this became the final straw prompting me to seek hosting from another provider. Regards, Peter Brown Dict-Tape Servicing.”

Helpful Report

(Support) - Posted 5 years ago

“0365 migration 2 weeks later than expected, half our order was not processed. chased numerous time for dates of changeover, Queries with charges for O365 set up not resolved in a timely manner, direct debit amounts taken from bank without agreeing with an our order, direct debit queried over a week ago and no response given yet, some items resolved others ignored. Still waiting on answers.”

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(Support) - Posted 5 years ago

“10 days and still not resolved. It is causing serious problems with communications (key staff and key clients).”

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(Support) - Posted 5 years ago

“Getting in touch with an actual person was virtually impossible. Lots of emails but virtually no actual real people.”

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(Support) - Posted 5 years ago

Hi Simon Thank for your time on the phone to discuss your review - your feedback is appreciated. Regards, Cobweb

Posted 5 years ago

“very poor communications, our whole company emails down for hours, once resolved certain users then down again 3 hours , now appears that each outlook used has to await database rebuilding in outlook before searches atc operate corrcetley , no communication from cobweb , just advised to check for hoiurly updates to service srtatus, updates were not posted hourly!”

Helpful Report

(Support) - Posted 5 years ago

“The issue is still not resolved and was logged at the end of January”

Helpful Report

(Support) - Posted 5 years ago

Hi Jamie Thank you for your review, we can confirm that your request is still being dealt with by our support team under a separate ticket. Please accept our apologies for the confusion. Kind regards Cobweb

Posted 5 years ago

“Changeover was initiated without discussion with me. The email instructions were sent after the changeover started so I didn't get them. it tool hours of time to get through to you and sort the problems over 48h after I had been without any email access. It was only working with your engineers trying to problem solve that I suggested a set of actions that resolved one issue There were ongoing problems subsequently which required several emails to you. Frankly, really disappointed in Cobweb and think my changeover fee should be refunded. Prior to this experience I would have had no hesitation in recommending Cobweb. Now I'm not so sure. My ex-wife will have to do similarly to me as she has the same set up. God knows how she'll cope if she has to endure what I did.”

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(Service Addition) - Posted 5 years ago

“Alex was very patient as he helped to resolve some of the issues caused by Cobwebs change of focus away from small companies to big companies”

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(Support) - Posted 5 years ago

Hi We are really pleased to hear that Alex was able to assist you, thank you so much for your feedback. Kind regards Cobweb

Posted 5 years ago

“The setup of the service was horrendous for various reasons, it took approx a week and a half to get the service working. Communication from Cobweb was almost non-existent especially when they knew I was having a number of issues. To get the issues resolved I bypassed Cobweb and went directly to SignNow who were able to resolve my initial issues after Cobweb failed to do so. Our SignNow account is now working - but not impressed at all with Cobweb on this occasion.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Tom Thank you for taking the time to leave a a review, we are really sorry to hear your experience did not meet expectation on this occasion. Please do contact us if we can be of any further assistance. Kind regards Cobweb

Posted 5 years ago

“Issue not solved. I've left a number of voicemails asking for a technition to call me back.”

Helpful Report

(Support) - Posted 5 years ago

Hi Andrew Thank you for your review and feedback. Technical Support will contact you. If there is anything else we can help you with, then please do contact us. Regards, Cobweb

Posted 5 years ago

“Confusing and contradictary advice, resolved in the end but it took a week. DON'T BLAM COVID for being bad at your job!”

Helpful Report

(Support) - Posted 5 years ago

Hi Gregg, Thank you for your review and the opportunity to discuss further. Regards, Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,271 reviews