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Cobweb Reviews

4.7 Rating 7,256 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason for the poor rating is not for the quality of the technicians when they did actually get onto resolving the technicians it is for the shockingly slow response after an intial period of ignorance! The original request was emailed in on 20/12/21 to which no response was received and no ticket numer issued. I had to then resend it on 13/01/21 after which I received a ticket number same day and a response to one of the two issues raised which I replied to. Nothing then happened on the second issue raised until I sent a third request on 21/01/22 which resulted in the second issue being finally resolved on 27/01/22 - 38 days after the initial request went in!”

Helpful Report

(Support) - Posted 3 years ago

Hi Marcus, We value your feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Relations team who will look into your comments and reach out to discuss this further.  We are sorry for any inconvenience this may have caused. Regards Cobweb

Posted 3 years ago

“Too hard getting a 'simple fix'”

Helpful Report

(Support) - Posted 3 years ago

Hi Vince, Thank you so much for taking the time to write Cobweb a review. Regards Cobweb

Posted 3 years ago

“Previous support guy failed to make notes or action what he said he would. Josh saved the day and cleared up the previous guys mess”

Helpful Report

(Support) - Posted 3 years ago

Hi Gregg, Thank you for your review - we really appreciate your honest feedback and are glad Josh could help.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Regards, Cobweb

Posted 3 years ago

“Once again it took more than a week to resolve a simple issue.”

Helpful Report

(Support) - Posted 3 years ago

“We had a small issue that was business essential to us. The response was brief and basic - but it took 6 days to come. I'll be re-thinking our email hosting as a result of the incorrect prioritisation, slowness and lack of care shown.”

Helpful Report

(Support) - Posted 3 years ago

Hi Heidi Thank you so much for taking the time to write Cobweb a review, we appreciate your feedback, and our Customer Relations team will be in contact to discuss further. Regards,

Posted 3 years ago

“Long waits for replies from Cobweb. No mention of original support request included in response from Cobweb. Mimecast support has been poor, instructions for use, guides on how it works. Not had any good feedback from staff.”

Helpful Report

(Support) - Posted 3 years ago

Hi Guy We are sorry this hasn't been resolved and a member of our support team will be in contact to progress with you. Regards, Cobweb

Posted 3 years ago

“Issue not resolved. Communication and continuity with support staff very unsatisfactory. I replied immediately to all e-mails once contact was made, but there was no follow up. Some help obtained to find alternative access to e-mail but remote session required to solve Outlook issue. It was agreed that a remote session was needed. Still waiting for that.”

Helpful Report

(Support) - Posted 3 years ago

Hi We are sorry to hear this hasn't been resolved for you and will reach out to you to discuss further. Regards, Cobweb

Posted 3 years ago

“Even though I am the owner of the company and had previously requested to be registered as the admin for our account, this was not done. It took a whole day to get my password reset.”

Helpful Report

(Support) - Posted 3 years ago

“Perhaps in fairness not a Cobweb issue although I was directed there by intermediary who recommended Cobweb - amd who later analysed the issue and cured it. DNS outage and re-routed. Perfectly nice Cobweb operative who did refer on the issue.”

Helpful Report

(Support) - Posted 3 years ago

“I would have thought something as simply as purchasing new licences was a straightforward exercise, considering the full name of the product and prices was provided by me in advance. Despite this, the wrong licence was purchased and required me to follow up once, if not twice to confirm their error. Service levels have been slipping unfortunately.”

Helpful Report

(Support) - Posted 3 years ago

Hi Paul Thank you for your review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. Given your feedback, we will call to discuss further. Kindest regards Cobweb

Posted 3 years ago

“The ticket should still be open and the issue unresolved so I am unable to provide full feedback.”

Helpful Report

(Support) - Posted 3 years ago

Hi Chris Thank you for your feedback, we are sorry this isn't yet resolved. We will re-open the ticket and a member of our team will be in touch to help resolve your query. Regards, Cobweb

Posted 3 years ago

“I am 78 years old unfortunately and have some difficulty in using the small screen digits on my I phone ( the smallest version). And sorting out a new password took me far longer than it ought to have done. Nevertheless the technician I spoke to on a number of occasions was not at all helpful and I was on the point of ending my relationship with cobweb sine I dead. More than a week without e mail reception, having been hacked. Finally it was sorted on my third attempt but the impatience of one of the advisers concerned was very aggravating . Nick greaves”

Helpful Report

(Support) - Posted 3 years ago

Hi Thank you for your feedback, we are really sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your comments further please contact our Customer Relations Team at customerrelations@cobweb.com Kind regards Cobweb

Posted 3 years ago

“Your guy got me in and helped change the password. But when I began deleting emails from the server, I also lost them on my desktop. Exchange is not easy to use.”

Helpful Report

(Support) - Posted 3 years ago

“Things are taking too long for responses or resolutions”

Helpful Report

(Support) - Posted 4 years ago

Hi We are sorry to hear your experience did not meet expectation on this occasion, should you wish to discuss your concerns further please contact our Customer Relations team at customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Ticket took too long to resolve, support team were unable to answer the questions properly and it was only when Stuart got an Acronis engineer involced after 4 months, did we get the answers to our questions. I suggest that Cobweb need to brush up on their Acronis skills.”

Helpful Report

(Support) - Posted 4 years ago

“I feel that although i have been given a link to find teh information myself i do not feel as a customer Cobweb have contacted me to help understand what we need, also the issue i have is that we were happily using these extra domain names in the previous control panel before we were forced to use MS 365, therefore as part of our ongoing subscription i feel Cobweb have not made sure we have maintained all the emails.”

Helpful Report

(Support) - Posted 4 years ago

Hi Philip Thank you for your review, we are sorry to hear your experience did not meet expectation on this occasion. We have arranged for our support team to reach out to you to clarify the issue and information provided. Should you wish to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 4 years ago

“Took far to long to resolve and lacked customer service.”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 4 years ago

“no no no no no no”

Helpful Report

(Support) - Posted 4 years ago

“Haven't actually had any support. I still don't know what is happening with the upgrade.”

Helpful Report

(Support) - Posted 4 years ago

Hi Melita Thank you for your review - I will contact the Upgrades team and advise when you are scheduled in. Regards, Cobweb

Posted 4 years ago

“extremely poor client support with long standing issues unresolved , Failure to communicate even when the support team said it would phone, overall your service lacks teamwork ability or otherwise to forward issues to a colleague responsible to provide a resolution. After many months of disappointment this became the final straw prompting me to seek hosting from another provider. Regards, Peter Brown Dict-Tape Servicing.”

Helpful Report

(Support) - Posted 4 years ago

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Cobweb is rated 4.7 based on 7,256 reviews