Initial response time very slow had to send email reminders to generate an initial response to the ticket. Unable to resolve the issue, response simply seems to be the issue is with the third party software you are using rather than the upgraded email account that we have changed. Eager to close the ticket on that basis leaving me as a user unable to run my business. We have used the cobweb for our email provision for a very long time now and I have never experienced such poor customer service before. It appears technicians really don't understand the Office 365 product that we've been forced to use and are reading from scripts when answering questions. Seriously considering moving our account elsewhere.