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Cobweb Reviews

4.7 Rating 6,281 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1234567890”

(Support) - Posted 4 years ago

Hi Martin Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 4 years ago

“Normally I'm delighted with all the support I get from the Cobweb team but this issue was a disappointment until Dan fixed it quite quickly. He diagnosed that there was a corrupted signature so all we needed to do was delete it and create a new one. It was unfortunate that I had to spend so long doing all the other fixes because it was a big distraction and didn't resolve the issue. It would be good if a note could be made somewhere about this so it becomes part of your collective intelligence and if another client has a similar problem there is a quick fix.”

(Support) - Posted 4 years ago

Hi David Thank you so much for taking the time to write Cobweb a review, we appreciate your honest feedback, we are currently looking into your comments and our Customer Relations team will be in contact to discuss further. Regards,

Posted 4 years ago

“I got the impression the technician didn't want to help me fill in a form I had no idea how to fill in ie technical info for setting up a new email address for a new employee of ours. The last time I asked for this the technician was superb, he asked me to send him the form, he filled in the technical data/info and sent it back to me in 5 mins. I have an extremely limited IT knowledge so found this task quite daunting. This time I'm afraid the service was far inferior. Shame because up until now I think you've provided a great service whenever I've called in (which isn't often)”

(Support) - Posted 4 years ago

Hi Richard Thank you for your review – we really appreciate your honest feedback. We have passed your comments on to our Customer Relations team who will be in contact with you shortly to discuss further. Kind regards Cobweb

Posted 4 years ago

Hi Richard Thank you for your review – we really appreciate your honest feedback. We are sorry to hear your experience did not meet expectation on this occasion, our Customer Relations team will be in contact with you to discuss. Kind regards Cobweb

Posted 4 years ago

“I called at 22.00 last night for my password to be changed-updated. Only when i called agin at 09.00 this morning was it done.”

(Support) - Posted 4 years ago

Hi Thank you for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion . If you would like us to investigate further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kind regards Cobweb

Posted 4 years ago

“Request sent 23rd, resolved on the 29th. Very Poor.”

(Support) - Posted 4 years ago

Hi Matthew Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 4 years ago

“Took a very long time for a work around. not even a fix to the situation.”

(Support) - Posted 4 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“It took over a week to resolve my problem. The response time between queries was too slow. In the end, I resolved the issue myself by trial and error whilst awaiting technical support.”

(Support) - Posted 4 years ago

Hi Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 4 years ago

“I finally received a call from sales at an inconvenient time. They said they'd call back after 2pm but didn't. Since then I've still not recieved a call back or explanatory email, nothing except this service feedback request. Regards - Mark”

(Support) - Posted 4 years ago

Hi Mark Thank you for your review. We are sorry to hear that our service did not meet your expectations on this occasion, our Customer Relations team will be in touch with you shortly to discuss your concerns. Kind regards Cobweb

Posted 4 years ago

“I have a simple sales question and no one seems able to take a few minutes to answer it for me.”

(Support) - Posted 5 years ago

Hi Mike Your message has been passed along to our sales team who will be in contact with you shortly. Kind Regards Cobweb

Posted 5 years ago

“fast first reaction, but very slow actions after that”

(Support) - Posted 5 years ago

Hi Sotiris We are really sorry to hear about this - our Customer Relations team will contact you shortly to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

“I phoned 20 hours before the issue was resolved to explain the request was urgent.”

(Support) - Posted 5 years ago

Hi Emma We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Kind Regards Cobweb

Posted 5 years ago

“My feedback isn't aimed at the set up of the tool. I have no idea of the technicalities and so the fact that I could use email yesterday and can still use it today under the new system means that I've got what I've paid for, but my two real issues are (1) you talk in a technical language that most non IT people can understand and that confuses me - you really need to speak in the client language (i.e. we're dummies) and (2) your admin is really confusing. I've now received multiple invoices for the various different parts of the service and I'm confused! Only today I have received a credit note but I've no idea what it's for....again I'm confused so I just hit delete. I hope this helps”

(New Customer) - Posted 5 years ago

Hi Jamie Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Kind Regards Cobweb

Posted 5 years ago

“Call closed effectively in the second remote-support call with Cobweb & MS support. But that was after many false starts and it wasn't clear that MS were adding much. 24 days to close with what turned out in the end to be a fairly straightforward remedy.”

(Support) - Posted 5 years ago

“This support was slow, it took a long time to receive answers to my emails. And, incorrect info was given more than once about what the problem was and how to resolve. The people supported did not seem to know how to resolve the issue.”

(Support) - Posted 5 years ago

Hi Rebecca Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 5 years ago

“you are not offering support with SP reporting, poor....”

(Support) - Posted 5 years ago

Hi Gabriel We are very sorry to hear your experience didn't meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Kind regards Cobweb

Posted 5 years ago

“Ok. You hate Macs. So tedious when you can’t advise, the technology to share screens fails, no follow up/ call backs. I had to chase and figure out somehow. Thanks for nothing”

(Support) - Posted 5 years ago

Hi Mary We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Cobweb

Posted 5 years ago

“took ages and still not resolved I had 7 emails all saying it was being dealt with”

(Support) - Posted 5 years ago

Hi Stuart, We are very sorry hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Regards Cobweb Team

Posted 5 years ago

“I still can't access my outlook service.”

(New Customer) - Posted 6 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 6 years ago

“1.The whole process (still ongoing) has taken over 1 month to transfer service and hosting from another provider at considerable cost 2. The time taken having to sit at the computer was far, far greater than acceptable for someone who has to work for a living 3. No warning was given by the sales staff that the process would be so time consuming and expensive. There have been 2 episodes when further money has been required by you in order to complete the transfer. This is poor ethics 4.There are still unsolved problems”

(New Customer) - Posted 6 years ago

Good afternoon Neil We are very sorry to hear about this, we have passed this to our Customer Relations team to contact you as quickly as possible, Regards Cobweb

Posted 6 years ago

“Spoke to someone last Saturday who asked me to ring back today (Monday) as he wasn't in a position to guide me through re-activating my Blackberry after the Cobweb servive failed whilst I was abroad and had roaming switched off for some time.”

(Support) - Posted 6 years ago

Hi Kevin Thank you for your feedback, we are sorry this isn't yet resolved. A member of our team will be in touch shortly to help resolve your query. Regards, Cobweb

Posted 6 years ago

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Cobweb is rated 4.7 based on 6,281 reviews