Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,257 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Metrics

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email saying 'The set-up of your account has been completed and by now you will have received your login details', but I hadn;t received any info or login details and had to chase login info and what to do throughout process.”

Helpful Report

(New Customer) - Posted 7 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards, Cobweb

Posted 7 years ago

“Slow response, no communication - pretty poor start to our new relationship”

Helpful Report

(Support) - Posted 7 years ago

Hi Bruce, We are very sorry to hear about this, we have passed your message along to our Customer Support team who are investigating this issue and will get back to you shortly. Regards, Cobweb

Posted 7 years ago

“The Openreach infrastructure used by Cobweb is overloaded and gives a broadband service that far inferior to the average performace reported by Ofcom. I stay with Cobweb through inertia but I would not recommend anybody else to use it.”

Helpful Report

(Support) - Posted 7 years ago

Hi Tim We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Cobweb

Posted 7 years ago

“lack of expertise in how to resolve an issue that could improve cobweb going forward, also even after 20 years as a customer I do not get the return in commitment as I have given to cobweb.”

Helpful Report

(Support) - Posted 8 years ago

Hi Tony Thank you for your feedback. I have asked Sales to call you to go through your specific needs to find a resolution to your requirement. Kind regards,

Posted 8 years ago

“The issue is still not resolved. We are still experiencing trouble in accessing Office 365 folders. Our IT support company have run checks on our network and can find nothing wrong. I believe the next step was going to be to get Microsoft involved. At the moment, e-mail is very frustrating for our users.”

Helpful Report

(Support) - Posted 8 years ago

Hi, Thank you for coming back to us, and sorry this isn't resolved. I'll get this re-opened and someone will be in touch shortly to progress.

Posted 8 years ago

“I did not have any help in the set up process. And still I have not figured out how to set up OneDrive, Skype for Business appointments does not work in Outlook etc etc”

Helpful Report

(New Customer) - Posted 8 years ago

Thank you for your feedback - I will get one of our Customer Service agents to call you and go through your queries and assist you

Posted 8 years ago

“"We’re delighted that the issue is now resolved and we’d be very grateful if you could provide feedback on the service we provided." Factually incorrect. INC137555 is an ongoing saga”

Helpful Report

(Support) - Posted 8 years ago

We are very sorry hear this. I have asked for this to be looked into, and to get this resolved as quickly as possible.

Posted 8 years ago

“We revieved some spoofing email. I checked and asked if they could be blocked. I was told that a solution was available. It turned out that we had requested the option to be turned on a few months ago. When I asked why it wasn't slected I was told there was no record of the request. I found the incident number and passed it on but I've not a reply to this.”

Helpful Report

(Support) - Posted 8 years ago

We're really sorry to hear about this - we have passed your message along to our customer service team who are currently looking into this and will be in contact with you soon to resolve your issue.

Posted 8 years ago

“Final email no reply.”

Helpful Report

(Support) - Posted 8 years ago

We're really sorry to hear this and have passed your issue along to customer support who will contact you soon! In the meantime, we'd just like to take the time to thank you for writing a review. Cobweb

Posted 8 years ago

Cobweb is rated 4.7 based on 7,257 reviews