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About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Explanation given by support help resolve the issue.”

(Support) - Posted 7 months ago

Hi Thank you for your review. Regards, Cobweb

Posted 7 months ago

“Excellent professional help received from both Evan and Alex. Many thanks to both. They were both very understanding. The initial support dialogue (with Evan) took me nearly 4 days to achieve however. A DDI call facility would also have been helpful for follow-up dialogue but 'pleased to say that my post-upgrade email problems have now been sorted.”

(Support) - Posted 7 months ago

Hi Keith Thank you for your review and feedback. Regards, Cobweb

Posted 7 months ago

“What would have been good is to have some setup information for the users and setup details for admin accounts without needing to ask. Job well done though”

(Service Addition) - Posted 7 months ago

Hi Thomas Thank you for your set up feedback and review. Regards, Cobweb

Posted 7 months ago

“Thans for your help”

(Support) - Posted 7 months ago

Hi Vince We are glad to hear our support team was able to assist, please do let us know if you require anything further. Kind regards Cobweb

Posted 7 months ago

“Took a little while to arrange a time for the remote session, but appreciate everyone is busy. Excellent service once this was arranged.”

(Support) - Posted 7 months ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 7 months ago

“Thanks, always capable but currently not always available.”

(Support) - Posted 7 months ago

Hi Kieran Thank you for your review, we appreciate your feedback. Kind regards Cobweb

Posted 7 months ago

“My issue was not so much with support, but how the system would not allow me to add E3 myself.”

(Support) - Posted 7 months ago

Hi Rod Thank you for your review and feedback. Regards, Cobweb

Posted 7 months ago

“Quick reply, thanks.”

(Support) - Posted 7 months ago

Hi Oliver Thank you for your review. Regards, Cobweb

Posted 7 months ago

“Good response if a little obtuse”

(Support) - Posted 7 months ago

Hi Vince Thank you so much for your review, have a great day! Kind regards Cobweb

Posted 7 months ago

“I rang originally and nobody came back to me so ended-up e-mailing my query. Therefore, overall, the fault took longer than it should have, to resolve.”

(Support) - Posted 7 months ago

Hi Simon Thank you very much for your feedback. Kind regards Cobweb

Posted 7 months ago

“Many thanks for resolving my issue”

(Support) - Posted 7 months ago

Hi Richard We are glad our support team was able to assist. Kind regards Cobweb

Posted 7 months ago

“Getting hold of cobweb very difficult and requires persistence early in the morning - c0nstantly told 'we cannot accept your call' Once connected to a support technician it was excellent”

(Support) - Posted 8 months ago

Hi Sean Thank you for your review and feedback - and glad your issue has been resolved, Regards, Cobweb

Posted 8 months ago

“Did what was needed. Responsive.”

(Support) - Posted 8 months ago

Hi Gregory We are pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 8 months ago

“Thanks..............”

(Support) - Posted 8 months ago

Hi Jim Thank you for your review. Regards, Cobweb

Posted 8 months ago

“Issue resolved”

(Support) - Posted 8 months ago

Hi Stephen We are glad to hear that, thank you for your review. Kind regards Cobweb

Posted 8 months ago

“I regret that we were not informed of the change of server which has caused significant difficulty, lost time & expense let alone an unquantifiable loss of business. Your agent, Michael Whyte has been very helpful, but only in retrospect. it would have been so much better had you informed us of the potential upheaval caused by your decision to change.”

(Support) - Posted 8 months ago

Hi George Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 8 months ago

“The changes this year to be honest but particularly to Microsoft was been in our opinion disjointed at best & disruptive and un necessary at worst. I want to be totally in control of our website and permissions & control panel as the first and foremost freedom taken away to date. The new format of email is clumsy, slow & I want to be in total control of what is deleted and what isn't especially in junk. Why the 'need' for the change? the previous outlook ! was much easier to use, manage & fit in with our system, the folders I had are not easily accessible, everything now takes twice or three times as much time to navigate,operate as previously & I can't see any advantage for us at this time? I want control panel access as in ODIN, which is now not accessible, I want to see my invoices and download I do not want an alternative I want to be able to control our contract & add blocked sites and emails when I choose too. I have apparently received emails warning that 8th Dec you would cut us off! that were not applicable to us or our 2nd user? Causing un necessary time and effort by support, who was very helpful. Frankly it's been totally disappointing from cobweb excellent service to this point, we have been with you 20 yrs, from Freenet, we are obviously only a small % of your customers not doubt, but we wouldn't trust anyone else. Mrs R P Kell, Director”

(Support) - Posted 9 months ago

Hi Pauline Thank you so much for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 9 months ago

“very satisfied.”

(Support) - Posted 9 months ago

Hi Jane Thank you for taking the time to leave a review. Kind regards Cobweb

Posted 9 months ago

“Speedy response and informative.”

(Support) - Posted 9 months ago

Hi Errol Thank you for your feedback. Kind regards Cobweb

Posted 9 months ago

“Cobweb have always been an excellent service provider; a 24/7 service with helpful and very patient technicians. Michael Wight was extremely helpful today. However: I believe the instructions I received at the "changeover" were with 30 minute notice, and I was subsequently cut off for 4 days from incoming emails / you were (unusually) very difficult to contact and I have had to pay a local IT firm considerable fees to get me a temporary email connection. In hindsight, you could have scheduled more technicians to be on call at the "changeover". Having told you by phone that my problem was not being able to receive emails, you then sent me an email with advice! After 2 days disconnection, I was awarded a level 4 urgency (up to 5 days to resolve) - meaning no internet for up to 7 days, at a time when I am trying to run a business and I am self-isolating. Having said all that, I do rate Cobweb's support over the years to be great, and I do thank you for being 24/7 key workers during the covid crisis.”

(Support) - Posted 9 months ago

Hi Thank you so much for you review, we really appreciate your feedback. Kind regards Cobweb

Posted 9 months ago

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Cobweb is rated 4.66 based on 3,884 reviews