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Cobweb Reviews

4.7 Rating 7,774 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Helpful and got the issue resolved”

Helpful Report

(Support) - Posted 6 months ago

Hi Brian, Thank you for your positive 4-star review! We're glad to hear that you found our team helpful and that your issue was resolved. Your feedback is important to us, and we're always here to assist you further! Warm regards, Team Cobweb

Posted 6 months ago

“I felt that some comments in emails were misleading but accept that my lack of knowledge may have been the reason.”

Helpful Report

(Support) - Posted 6 months ago

Hi David, Thank you for sharing your feedback! We appreciate your openness regarding the emails and understand that sometimes things can be a bit confusing. We’re here to help clarify anything you might need in the future. Your support means a lot to us! Best wishes, Team Cobweb

Posted 6 months ago

“Answered the question”

Helpful Report

(Support) - Posted 6 months ago

Hi there, Thank you for your thoughtful 4-star review! We appreciate your feedback and are glad to hear that we could help answer your question. Your insights are valuable to us and encourage our team to keep improving and providing excellent service! Warm regards, Team Cobweb

Posted 6 months ago

“The support person who help me was excellent. I understand that due to a combination of my unfamiliarity with Cobweb's services and overthinking what to do, I encountered a few complications making sure Cobweb Home and Microsoft Admin worked for me. I recognise they are the sort of mistakes a customer support technician might make on their first day, at their new job, looking after their organisation’s Office 365 service, hosted by Cobweb. I am a single individual and not even a company as such. Furthermore, I have not exhaustively search Cobweb’s knowledgebase for answers and the problems I encountered are the sort of problems that are never recorded in any support literature because, as I say, they were simple mistakes that are akin to telling someone how to switch on a computer or that sticking fingers into a wall socket could hurt you. In any body of knowledge, what level of knowledge do the creators of the database presume the reader has. But saying all this, in order to test my Cobweb Home access, I did not realise that Cobweb Home ➙ Check your billing (Access the billing portal) lead me to Cobweb Core and not a section of Cobweb Home where I could test my credentials. Also Cobweb Home wanted to create a whole new profile within Microsoft’s Authenticator for ajb@pinmill.net rather than wanting to use my existing ajb@pinmill.net profile, hence the QR code and choosing the Verification section that enabled my enrolment. As I say, newby stuff but you might consider following these trifling problems up sometime, just for completeness.”

Helpful Report

(Support) - Posted 6 months ago

Hi Andrew, Thank you for your thoughtful 4-star review! We’re glad to hear that our support team provided excellent assistance during your experience with Cobweb. We appreciate your insights regarding the complications you faced, and we understand that sometimes navigating new services can be challenging. Your feedback is valuable, and we will certainly consider your suggestions for improving our guidance within the knowledge base. Warm regards, Team Cobweb

Posted 6 months ago

“good!!!!!!”

Helpful Report

(Support) - Posted 6 months ago

Hi Driss, Thank you for your great 4-star review! We're happy to hear that you had a positive experience with us. Your feedback is valuable and motivates us to strive for that perfect 5-star rating in the future! Warm regards, Team Cobweb

Posted 6 months ago

“Real people who respond quickly and effectively to issues. If only every IT company was like this.”

Helpful Report

(Support) - Posted 7 months ago

Hi Ross, Thank you for your wonderful 4-star review! We're thrilled to hear that you appreciate our quick and effective responses. Your endorsement means a lot to us, and we're committed to being the kind of IT company that truly cares. Warm regards, Team Cobweb

Posted 7 months ago

“Response & resolve time & service excellent as always.”

Helpful Report

(Support) - Posted 7 months ago

Hi Pauline, Thank you for your wonderful 4-star review! We're delighted to hear that you experienced our excellent response, resolution time, and service. Your feedback is invaluable to us, and we look forward to continuing to provide outstanding support in the future! Warm regards, Team Cobweb

Posted 7 months ago

“Good, responsive”

Helpful Report

(Support) - Posted 7 months ago

Hi there, Thank you for your positive 4-star review! We appreciate your feedback and are glad to hear that you found us to be good and responsive. Your thoughts help us improve and strive for that perfect score! Best wishes, Team Cobweb

Posted 7 months ago

“It's apparently not clear to anyone what happened? but has been resolved.”

Helpful Report

(Support) - Posted 8 months ago

Hi Pauline, Thank you for your feedback! We're glad to hear that the issue has been resolved. If you ever need further assistance or have any other questions, please don't hesitate to reach out. Your satisfaction is our priority! Warm regards, Team Cobweb

Posted 8 months ago

“Good today.”

Helpful Report

(Support) - Posted 8 months ago

Hi Jane, Thank you for your positive review! We’re glad to hear that you had a good experience with us today. Your feedback is always appreciated and motivates us to keep improving. Warm wishes, Team Cobweb

Posted 8 months ago

“Thank you Marc for your support”

Helpful Report

(Support) - Posted 8 months ago

Hi Marc, Thank you for the great 4-star review! We appreciate your support and are glad to hear you had a positive experience with us. If there's anything more we can do to make your next experience a 5-star one, just let us know! Warm wishes, Team Cobweb

Posted 8 months ago

“Thanks for effective response”

Helpful Report

(Support) - Posted 9 months ago

Hi Jonathan, Thank you for your kind review! We're thrilled to hear that you found our response effective. Your feedback encourages us to keep striving for excellence! Best regards, Cobweb

Posted 8 months ago

Author didn't leave any comments.

Helpful Report

(Service Addition) - Posted 9 months ago

Hi Steve, Thank you for your review. Regards, Cobweb

Posted 9 months ago

“Managed to be resolved in the same business day.”

Helpful Report

(Support) - Posted 9 months ago

Hi Chee-Hoong Wong We really appreciate your feedback. Thank you Regards, Cobweb

Posted 9 months ago

“Everything was fine”

Helpful Report

(Support) - Posted 10 months ago

Hi Joel, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 10 months ago

“Hopefully all is back to normal now. The problem was dealt with quickly and efficiently”

Helpful Report

(Support) - Posted 10 months ago

Hi Stan, Thank you for your feedback. We are glad this has been resolved to your satisfaction. Please let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 10 months ago

“good service , as always”

Helpful Report

(Support) - Posted 10 months ago

Hi Tom, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 10 months ago

“Cobweb helped us during a period of change where we changed our domaine and transferred all our staffs email addresses. They were informative and supportive throughout and it has been a relitively painless procedure, thanks for your help.”

Helpful Report

(Service Addition) - Posted 11 months ago

Hi Mike Thank you for your feedback, we are happy to hear you were pleased with the support to provision your services. Regards, Cobweb

Posted 11 months ago

“Clear and reassuring.”

Helpful Report

(Support) - Posted 11 months ago

Hi Jane That's good to hear. Thank you for your review and feedback. Regards, Cobweb

Posted 11 months ago

“After 3 calls in 24 hours we managed to crack the issue. All v helpful people on the calls”

Helpful Report

(Support) - Posted 11 months ago

Hi Edward, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided and for your continued custom. Kind regards Cobweb

Posted 11 months ago

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Cobweb is rated 4.7 based on 7,774 reviews