“The shoes are good quality but the service I received when there was an error with my order was less than stellar. 7 days after ordering I still had not received an order update and so I called customer support. The agent was very confused and couldn’t really tell me why the order hadn’t shipped. Several days later they then told me the shoe I had ordered was on “pre order” and wasn’t actually in stock, even though the website indicated it was when I ordered it. I understand stock errors can happen, however not informing me until I called is a failure of customer service. In the end I received the shoes over two weeks after ordering them, and no compensation was offered for my trouble. If the shoes were of lower quality I would have returned them immediately in order not to deal with this company’s incompetence. I will likely not be ordering from this company again, and would recommend they invest in a proper customer support team and try a bit harder to make things right when mistakes occur.”
“Shoes are beautiful. I was sent the wrong size belt but called the support number 1 (888) 461-2816 and the lady helped me. Your support is AWESOME! This is just as important to me as the item being purchased. The lady, I wished I remember her name, was super helpful and extremely friendly. She is a great representative for your company.”
“First off, I own six pairs of CU's so that should tell you how I feel about the quality and value of the shoes. Additionally, customer service has been spot-on and timely. I would suggest you carry a Euro line as I also like that style of shoe. Other than that, keep up the great job.”
“Absolutely fantastic dress shoes on par with some a bit more expensive! I own three pairs (two Chelsea boots and one pair of Oxfords) and they are incredible. I love the matching belts too. Only negative I've experienced is some accessories being out of stock on the app. Would prefer to give you my business, but ended up purchasing things like polish elsewhere.”
“Very nice aspirational shoes, but 1. Your telephone number does not work. 2. Your chat service has not worked so far. 3. I cannot get the status of my exchange. In summary, your customer service and online support could improve.”
“Order processing speed is incredible, the shoes are incredible but why do they have to ship them to canada with UPS?! They are the worst... for what was a 50ish custom fees, i had to pay around 200$ for undisclosed "extra fees". Please consider USPS for your Canadian customers...”
“I paid for these shoes on April 30th. It is now May 18th and I am still waiting. I got a FedEx tracking number that is not working and Customer Service does not respond.
Very poor service.”
It is true that we experienced an extraordinary delay with your shipment, which has reached its destination on May 24th. We appreciate your patience! But the tracking number does work. On the FedEx tracking page, you can see a photograph of your shoe package at the doorstep of your home.
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