“I bought a pair of shoes, a matching belt, and various shoe maintenance supplies. The shoes were the wrong size, so I returned them the same day as received, unworn except to try on, and have yet to receive the replacement pair, and have no update on when these might be shipped.
The original order was badly packed, and the belt and shoe maintenance supplies fell out of the box in transit. Over $200 value. Apparently I will just be out these costs.
The customer service phone number on the website is no longer in service. Emails get cursory and unhelpful, if accurate, responses.”
“I own numerous pairs of cobblers union dress shoes mostly with the beveled waist and in cognac. I love them. I think I am up to close to 10 pairs. I have also purchased two for my 21 year old son who loves them as well.”
“I was very disappointed with my Cobbler Union experience and purchase. Shipping was slow and communications about the shipment's ETA were poor. The pair of shoes I had ordered ultimately arrived, but there were some small scratches and imperfections on the uppers--you need better quality control checks for your shoes. I will not be purchasing from Cobbler Union again.”
“Quality control is very poor. The right shoe inner sole is not properly glued. Both shoe have marks of wearing, plus the leather feel plasticky and cheap, same with the finition. The pair feels light like a sneaker, almost 200gramms lighter than a previous model bought on your website (Miquel uR)
This is my second and last order.
In my first order you have send me two trees shoe with big defects also.
At a price range of 400euros for a pair i expect a lot more. I've heard positive thing on internet about Cobbler Union, but as far as i'm concerned i'm very disapointed. American market is probably better treated.”
“The shoes are made with good material but the fit is not good.
they are wide in the middle. On top of that, if you try to return it, Cobbler Union won't give you the option for a refund to the original payment, only a store credit. Now, why would I purchase another shoe that won't fit? Very disappointed.”
“Very comfortable boot. Great attention to detail as the stitching is perfect and the leather is beautiful. I take a size 11.5 wide in an AE shoe. I sized up 1 whole size with the CU Soho last and it's the most comfortable dress boot I've ever worn. Virtually no break in period.”
“Cobbler Union has outstanding customer service. Their products are gorgeous! I have been slowly rebuilding my shoe collection and own the following: leather loafers (black and museum brown) and the derby in museum brown.”
