“The shoes were advertised as brown but when I received them they were actually museum brown. Quality of the shoes are good and shipping costs would have made it not worth a return so I decide to keep them. Also was not happy with the extra surcharge that ups charges on top of the import taxes. I paid $30 in import taxes and ups charged me an extra $25 as service fee. Should be an option to prepare these taxes to avoid this extra charge.
Overall shoes are great. The 312 last is perfect fit for me and the quality of leather and build of the shoe are of good quality.”
“Best price for the product, fast shipping, good email notifications. Package arrived on time. Contents were not packaged well inside and were jumbled up and one of the lids was banged up.”
“This is the 2d pair of shoes I've purchased from Cobbler Union. The size, fit, finish and quality are excellent. They're wonderful pieces and I enjoy wearing them. Well done to you all!”
“Disappointing customer service. No explanation provided for considerable delays and no substantial response to questions. They didn't pick up the phone customer line either.”
“Fast delivery of excellent product. I ordered the Saphir suede shampoo and brush after I got blood on my expensive suede shoes. The shampoo did an excellent job of bringing my shoes back to life and getting completely rid of almost all the stains.”
“Transaction was smooth and easy. I had to exchange for a different size and the process was very fast! I was in my perfectly sized boots in just a few days.”
“I placed a MTO on the Noah's since size 7 was out of stock. It took over 8 months to get my order. Now the time isn't the biggest issue, it's the fact that after 6mths I sent a handful of emails asking for an update and no one bothered to respond. I understand it takes time to have shoes made from scratch, I've ordered from Carmina and they took almost 5months but at least they sent me a message after three months that there was a delay. I will buy In-stock shoes again however, I will be very hesitant to place a made-to-order due to the lack of communication.”
“I own several pairs of your shoes. They are quality made shoes. I made all my purchases at the Ponce City Market store. I recently ordered my first pair online. This was about 7 August 23. It’s 25 August 23 and I haven’t received my order. The only way you can contact anyone is through email. The number provided does not work. Until there is another brick and mortar store, this will be my last online order.”
“I bought a matching set - shoes, belt, and shoe trees - with the intention of wearing them to a wedding in the fall. I feel very confident that I got a good value for money.”
“I randomly stumbled on Cobbler Union doing a google search and I'm so glad I did. I was looking for a luxury loafer for my wedding, and was struggling with other companies. I ordered a pair from Cobbler Union, and could feel the difference in the quality of the shoe and the Leatherman. They fit my foot like a glove, and they look amazing.
After I ordered them, I saw that they went on sale for $80 cheaper than what I purchased them for. I sent Cobbler Union an email, and they instantly refunded me to match the sale price, no problem.
Great show, great service, would recommend to anyone looking for a great show!”
“I have numerous pairs of CU, the quality of the shoes for the price is remarkable. Received compliments for every single pair. The shoes get softer after each wear, the comfort is unparalleled, it is clear of any 'air sneaker' you may have. The two toned calf and suede leather boots are excellent, you will not find a pair that attract more attention than them. I wish CU brings back the hat collection from Lock and Co.”
